CUSTOMER SERVICE

CUSTOMER SERVICE

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Customer Service SpecialistJob Title: Customer Service Specialist

Immediate Supervisor Title: Billing Manager

Job Supervisory Responsibilities: None

General Summary: A nonexempt position responsible for responding to and following through on customer inquiries, issues, and concerns in a timely and accurate manner.

Essential Job Responsibilities:

  1. Responds to telephone inquiries relating to the medical practice's policies and procedures.
  2. Responds to written correspondence from customers.
  3. Researches customer complaints/concerns and takes appropriate actions to resolve them.
  4. Provides accurate information to customers regarding insurance benefits, providers, claims, referrals, eligibility, pharmaceuticals, etc.
  5. Properly documents and files all customer complaints and results.
  6. Properly prepares all credit card payments made by phone to be processed by accounts receivable.
  7. Other duties as assigned.
Education: High school diploma or equivalent. Some college is preferred.

Experience: Minimum three years of experience in customer service, preferably in the health care industry.

Other Requirements: None

Performance Requirements:

Knowledge:
  1. Knowledge of HIPPA regulations.
  2. Knowledge of medical terminology.
  3. Knowledge of insurance industry and billing procedures.
  4. Knowledge of grammar, spelling, and punctuation for written and verbal correspondence.
  5. Knowledge of CPT and ICD10 codes.

Skills:
  1. Skill in using computer programs and applications.
  2. Skill in conflict resolution.

Abilities:
  1. Ability to handle multiple priorities at the same time.
  2. Ability to read, understand, and follow oral and written instruction.
  3. Ability to communicate clearly and concisely.
  4. Ability to establish effective working relationships with patients, employees, and the public.
  5. Ability to prevent, calm, or defuse irate callers and patients by working with them to identify concerns.
Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Work Environment: Position is in a well-lighted office environment. Occasional evening and weekend work.

Mental/Physical Requirements: Involves sitting approximately 90 percent of the day, walking or standing the remainder.

Read the full job description and apply online on the recuiter's web-site

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