Job Purpose & Scope:
To perform a variety of daily back office loan functions. This includes assisting new and existing branch locations with performing daily transactions, maintenances and other responsibilities in a professional and accurate manner according to policy and procedures.
Essential Job Functions:
General loan file maintenance, coupon requests and code changes
Book Secondary Market, New Start, CRA and Personal Loans
Set up payments via ACH and check by phone
Process requests for charge offs, repossessions and late fee waivers
Process loan loss/bankruptcy payments
Loan payoff quotes
Post incoming wires
File and/or scan documents
Support Loan Officers, Loan Assistance and other front line staff
Post loan payments by mail
Process credit verification requests
Process returned mail
Process returned checks
Review all work from previous day for accuracy
Maintain good punctuality and attendance at work
Knowledge, Skills & Abilities:
Computer skills including Microsoft Office Suite
Ability to handle confidential information professionally
Ability to learn and perform in a fast paced environment
Ability to calculate figures such as percentages, fractions and interest
Ability to multi task and adapt to change
Ability to work without close supervision
Excellent internal and external customer service skills
Good written and verbal communication skills
Ability to work well under pressure and with deadlines
Ability to adapt to repeated interruptions
Ability to work well with others in a team environment
Ability to respond to requests and demands professionally and promptly
Ability to learn and follow Bank policies and procedures
High attention to detail with exceptional organizational and time management skills
Basic Qualifications:
High school diploma or equivalent
1 year experience with computer skills, including Microsoft Word and Excel
Ability to work extended hours as needed
Job Expectations:
Job Expectations: Operate customary equipment and technology used in a business environment, with or without accommodation.
Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
EEO Statement:
Bank OZK is an equal opportunity employer and give consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.
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