Performance Transformation Advisor

Work Place Flexibility: Hybrid

Legal Entity: Entergy Services, LLC

This position can be filled in Louisiana, Texas, Arkansas, or Mississippi. This posting may be used to fill multiple roles.

Position Summary / Purpose

Internally classified as 'Performance Transformation Catalyst,' this role will function as a subject matter expert to analyze current processes or performance and utilized systematic methods to identify improvements​. Assist or lead in designing, modeling and implementing new or modified business process solutions to deliver a leaner and more efficient business while maintaining and improving service delivery.

Job Duties / Responsibilities

• Develop problem statements, define business objectives and develop problem-solving approaches for large-scale transformational and process improvement efforts and initiatives.

• Drive the development and implementation of overarching continuous improvement roadmap(s) and plans designed to deliver measurable results

• Designs processes that enable end‐to‐end value delivery and optimize efficiency

• Develop performance indicators that drive performance transparency and continuous improvement

• Develop business cases for continuous improvement opportunities and present to senior management for approval

• Utilize process improvement methodologies (e. g. , LEAN, Six Sigma, Kaizen, etc. ) and related skills to facilitate end-to-end process mapping sessions, perform gap analyses and drive teams to re-design processes to be more efficient, including the application of technology for further automation and the development of related performance management measures

• Work closely with others in the organization to develop problem solving skills and to learn and understand CI methodologies, tools and processes.

• Develop designs and models to implement new or modified business processes and organizational structures to deliver a leaner, more efficient business while maintaining and improving service delivery

• Develop quantitative analyses, ad-hoc reports and models to measure performance of the improvement throughout its life cycle. Provide regular status updates to stakeholder and escalate issues as necessary.

Minimum Requirements:

Education Required:

• Bachelor's Degree in a technical or business-related field or equivalent work experience

Experience Required:

• Performance Transformation Catalyst: 6+ years of related experience.

• Performance Transformation Catalyst Senior: 8+ years of related experience.

• Performance Transformation Catalyst Senior Staff: 10+ years of related experience.

Skills/Behaviors Required:

• Customer-focused mindset and strong interpersonal skills; ability to effectively interact, communicate and work with diverse groups of people to build strong relationships and influence successful outcomes.

• Strong knowledge of how to leverage performance metrics to identify continuous improvement opportunities and measure business results.

• Ability to deal with and think through ambiguity, complex issues, competing priorities and make thoughtful recommendations.

• Understands how to choose the right problem-solving methods and tools for the problem at hand Self-starter who is able to work independently, manages time effectively and takes ownership of results.

• Ability to use statistical analysis techniques & tools (e. g. , Minitab or other).

• The ability to coach and mentor others is desired.

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