Desktop Support Emerging Technologies

Pinnacle Group
US - Arkansas - Little Rock
January 10, 2025

Desktop Support Emerging Technologies
Work Location - Little Rock, AR 72223
Positions Requested - 1
Hours per Day - 8
Hours per Week - 40
Total Hours - 3-year contract
US Citizen or Permanent Resident

Project - ATS-GTO-RTFS Backfill

Local candidates only, requires presence in the Little Rock area.
Field work, not regularly reporting to an office.
Hours are 8a-5p M-F with OT as required by workload.
Candidate will drive own vehicle and will be reimbursed for mileage

TOP 5 SKILLS REQUIRED

Ability to work independently with minimal supervision
Ability to learn quickly
Ability to communicate with technical and non-technical individuals
Ability to manage multiple concurrent deliverables
Organizational skills

RESPONSIBILITIES

Imaging/Deployment/Troubleshooting
IP Networking
Field service experience
Customer service
Effective Time management / Needs to be able to work independently and in a team environment.
Good Oral and written communications skills.

As a tech, you will be responsible for the day-to-day operations, incident management, technical support, administration, maintenance, implementation, and configuration for desktop, print, telephony/voice, wired/wireless/data/security network, point of sale, specialty computing devices and related hardware and software on company premises.

Key Roles and Responsibilities

Responsible for responding to and resolving technical problems, providing tier 2 and tier 3 support utilizing a variety of tools and techniques.
Customer base includes Retail Stores, Call Centers, and Mobile/Handheld work environments.
24x7 direct technical support for all technology and infrastructure delivered in a geographically dispersed environment including all 50 states.
Involves working with clients, infrastructure support groups including Security, Application Development, Network Operations, Telephony Operations, Messaging, desktop/network/telephony/voice vendors, and software vendors.
Designs, configures, and tests updates and modifications to desktop/network/telephony/voice, applications and operating systems supporting business customer initiatives.
Plans, organizes and functions as SME for equipment selection and on-site installations.
Interfaces with technical engineering and maintenance to develop and support new processes and applications.
Gain in-depth knowledge and understanding of premier technologies, products, and services such as Microcells, Telepresence, Digital Signs, and wireless products including mastery of installation and support of these technologies.
Supports sponsored events by providing technical solutions and the required IT infrastructure onsite in support of the event.

Pay Range: $20 - $22/HR W2
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision as well as 401K contributions as well as any other PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

Read the full job description and apply online on the recuiter's web-site

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