Customer Experience Representative - National Airport

Enterprise Mobility Inc
US - Arkansas - Little Rock
October 27, 2024

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working toward our shared vision to be the world's best and most trusted mobility company.

National and Alamo has exciting opportunities for Customer Experience Representatives (CXR). This Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This position pays $14.96 / hour and is located at the Little Rock National Airport located at 1 Airport Road Little Rock AR, 72202.

We offer:

Paid time off
Consistent full time 40 hour per week schedule
Employee discount
Retirement savings plan including 401k with matching profit sharing
Health Insurance
Life Insurance
Dental Insurance
Vision Insurance
Training and development

Schedules available are:

Monday: OFF
Tuesday: 4:00am-1:00pm
Wednesday: 4:00am-1:00pm
Thursday: 4:00am-1:00pm
Friday: 4:00am-1:00pm
Saturday: OFF
Sunday: 4:00am-1:00pm

Monday: 3:00pm-12:00am
Tuesday: 3:00pm-12:00am
Wednesday: 3:00pm-12:00am
Thursday: OFF
Friday: 3:00pm-12:00am
Saturday: OFF
Sunday: 3:00pm-12:00am

Responsibilities

Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Equal Opportunity Employer/Disability/Veterans

Qualifications

Must be at least 18 years old
High School Diploma or G.E.D. required
Must have a minimum of 1 year of customer service experience
Must have a minimum of 1 year of sales experience
Must have a valid driver's license with no more than 2 moving violation and/or at-fault accident on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 5 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Read the full job description and apply online on the recuiter's web-site

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