CTG is seeking a resource to support our client's non-Epic applications, specifically PointClickCare and its related applications.
Location: Remote
Duration: 6 months
Duties:
Provide technical support for PointClickCare and its related applications.
Assist with troubleshooting and resolving issues in pharmacy-related systems, including Caretend , QS1 , and Pioneer .
Respond to user inquiries and provide timely solutions to software-related problems.
Collaborate with the IT team to maintain system functionality and performance.
Document support processes and maintain clear records of issues and resolutions.
Skills:
Experience with PointClickCare and long-term care software systems.
Familiarity with pharmacy management systems, particularly Caretend, QS1, and Pioneer.
Strong problem-solving and analytical skills.
Excellent communication skills, both written and verbal.
Ability to work independently and as part of a team.
Customer service-oriented mindset.
Experience:
Previous experience in technical support for healthcare software systems, especially PointClickCare.
Experience in resolving issues related to pharmacy management systems, including Caretend, QS1, and Pioneer, is a plus.
Education:
Certification Requirements:
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.
To Apply:
To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!
The expected base salary for this position ranges from $65,000 to $100,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.
About CTG
CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit *** .
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified company across many of our global operations.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.
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