ServiceNow Senior IT Business Partner Onsite Arkansas

Mercy
US - Arkansas - Fort Smith
November 4, 2024

We're a Little Different

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its 'Top 100 Places to Work.'

Overview: (ServiceNow) - Senior IT Business Partner Onsite Fort Smith Arkansas

Please note that as of the posting date of this job announcement, Mercy is unable to offer immigration sponsorship or visa assistance for this position. We encourage all eligible candidates, including U.S. citizens, permanent residents, and those with existing work authorization, to apply.

Primary Function: Serves as the primary liaison between MTS and the customer in order to capture agreed-upon business objectives and processes, communicating these processes and their implications to technical and non-technical contributors to ensure that technology accurately meets business users' goals. All positions in this job family participate, to some degree, in the following activities:

Facilitate process to gather/establish high level business requirements.

Lead and facilitate business partners and service providers conversations regarding priorities, hardware/software selection, vendor selection.

Develop and manage Project Pipeline Portfolio and 5 year Capital IT Project Portfolio.

Assist with development of annual and 5 year capital IT budgets.

Prepare Project Concept Proposals, Business Cases, and related Project Initiation documents.

Project initiation, high level requirements.

Identify and document business strategies, objectives and drivers.

Calculate/estimate costs/benefits of alternative actions or solutions to establish their ROI.

Interfaces independently with all functional and business areas affected by the project or support work for MTS's customers.

Works closely with functional resource managers to ensure adequate support of hardware design, equipment (hardware/software) requisition, logistics and installation for moves, new construction and acquisition.

Qualifications:

Experience: Five (5) years of relevant technical or business work experience.

Required Education: Bachelor's degree in related field, specialized training, or equivalent work experience.

Other: General knowledge of business partners functions. General understanding of conflict management and problem solving. Skilled in Project Management, has ability to manage small projects. Good communication skills, both verbal and written. Experience with business writing. Ability to prioritize competing interests.

Experience with ServiceNow is preferred.

We Offer Great Benefits:

Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 32 hours or more per pay period!

We're bringing to life a healing ministry through compassionate care.

At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We're expanding to help our communities grow. Join us and be a part of it all.

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and unafraid to do a little extra to deliver excellent care - that's just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.

EEO/AA/Minorities/Females/Disabled/Veterans
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Read the full job description and apply online on the recuiter's web-site

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