Culinary Front of House Service Staff Part-Time

The mission of Crystal Bridges Museum of American Art is to welcome all to celebrate the American spirit in a setting that unites the power of art with the beauty of nature. Founded by philanthropist and arts patron Alice Walton, Crystal Bridges is a public non-profit charitable organization.

Position Title: Culinary Front of House Service Staff

Position Type: Part-Time

FLSA Classification: Non-Exempt

Division: Operations and Administration

Department: Culinary Services

Reports to: Front of House Manager

Compensation Range: $13. 85 - $20. 77

Position Summary

Eleven at Crystal Bridges specializes in modern American comfort food. Our Front of House Service Staff exhibits exemplary service to guests while supporting the Museum's strategy of "Welcoming, Invigorating, and Excellence" in order to leave a lasting positive and dynamic impression.

Front of House Service Staff duties may include:

• Lunch Server
• Dinner Server
• Barista (Must be at least 21 years of age)
• Bartender (Must be at least 21 years of age)
• Special Event Server
• Server Assistant
• Host/Hostess

• Maintain basic knowledge of Crystal Bridges' collections, history, and events
• Maintain thorough knowledge of restaurant's hours of operation, services, menus, specials, and "Edible Responsibility"
• Ensure cleanliness and safety in dining areas
• Record and manage reservations according to Eleven's policy
• Provide an atmosphere that evokes the Museum's mission of "Excellence, Welcoming, and Invigorating"
• Provide Total Team Service allowing for consistency in guest satisfaction by continually observing both quality in food and service
• Complete all assigned opening and closing duties as required

• Cashier
  • Welcome guests with enthusiasm
  • Take beverage and food orders
  • Process payments
  • Fill beverage orders
  • Provide trays, silverware, and guidance to dining room
• Runner
  • Guide guests towards cashier
  • Assist guests in dining room
  • Provide beverage refills
  • Ensure that all food is prepared properly and delivered in a timely manner by communicating and working with other staff members
  • Pre-bus as needed and clear tables for next guests
  • Show appreciation to guests as they leave
• Other
  • Set-up and breakdown of dining room
  • As assigned

• Welcome guests with enthusiasm in a timely manner
• Describe specials and suggest items on the menu
• Assist with questions and decisions regarding the menu
• Accurately take beverage and food orders
• Ensure that all food and beverages are prepared properly and are delivered in a timely manner by communicating and working with other members of staff
• Provide refills and pre-bussing
• Continually observe guests and provide service complimentary to their needs
• Total guest's bill and accept and process payments
• Show appreciation to guests as they leave
• Work as a team with hosts, servers, service assistants, and manager by providing assistance as needed
• Setup and breakdown of dining room
• Other duties as assigned

• Using specialized coffee bar equipment, accurately prepare exceptional coffee beverages according to Eleven's recipes
• Take and prepare guest orders and process payments
• Maintain a clean, organized, and well stocked workspace and storage area
• Monitor product freshness and quality at all times
• Stock and maintain pastry and grab-n-go display case in a way that enhances our products
• Assist service staff by preparing coffee beverages during lunch and dinner services
• Open, pour, and serve beer and wine
• Other duties as assigned

• Accurately prepare cocktails according to Eleven's recipes
• Open, pour and serve wine
• Open and serve beer
• Prepare and maintain garnishes
• Maintain a clean bar and work area to ensure safety in bar, service, and dining areas
• Polish and stock glassware
• Clean all bar utensils and equipment
• Arrange bottles and glassware for an attractive display
• Maintain freshness of open wines
• Assist service staff by providing accurate information regarding liquor, beer, or wine
• Assist service staff by delivering drinks to guests
• Monitor alcohol consumption per table to ensure a safe level of intake by the guests
• Other duties as assigned

• Greet guests with enthusiasm
• Assist in the setting and maintaining of buffets
• Assist with a variety of place settings
• Provide tray service for both beverages and food
• Assist with questions and decisions regarding the menu
• Take beverage and food orders (Bar back for special events must be 21 years of age or older)
• Ensure that all food and beverages are prepared properly and are delivered in a timely manner by communicating and working with other members of staff
• Provide refills and pre-bussing
• Continually observe guests and provide service complimentary to their needs.
• Perform bussing duties as needed
• Show appreciation to guests as they leave
• Assist in set-up, clean-up and breakdown of event area
• Other duties as assigned

• Welcome guests with enthusiasm
• Clear and reset tables according to Eleven's specifications
• Clear plates and utensils as guests finish their courses
• Assist in completing running side work
• Assist servers by delivering food and providing beverage refills
• Assist Back of the House by restocking clean plates, silverware, and glasses
• Setup and breakdown of dining room
• Other duties as assigned

• Welcome guests in a warm and professional manner
• Provide seating to guests as per organized seating chart
• Organize and prepare reservations
• Properly maintain front desk so that will remain stocked and effective throughout the entire shift
• Ensure guests are seated in an order that does not overload the service staff
• Monitor guest satisfaction throughout shift and provide for guests' needs
• Assist service staff in various tasks to ensure dining room efficiency
• Bring any and all complaints/compliments to the attention of management
• Remain in constant communication with management, service staff, and kitchen staff in regards to customer flow
• Communicate specials and menu changes to guests as well as other marketing strategies
• Assist server assistants with the clearing and resetting of .