Clinical Skills Operations Manager

Alice L. Walton School of Medicine (AWSOM) is seeking experienced, motivated, and dedicated leaders and educators to participate in the design and delivery of an innovative four-year medical school curriculum that engages medical students in active and novel learning.

Required Documents to Apply:
Applicants should submit the following materials:

Letter of interest highlighting essential qualifications and interests.
A detailed curriculum vitae.
A diversity and inclusion statement.

About The Position

The Clinical Skills Operations Manager (CS-Ops) will be responsible for managing the overall operation of the clinical skills curriculum by coordinating all clinical skills event logistics, including, but not limited, the training sessions and events involving standardized patients (SPs). This candidate will assist the Director of Clinical Skills in the development, implementation, and evaluation of all clinical skills related learning sessions and assessments. The CS-Ops Manager will be expected to work with the Standardized Patient Program Manager, clinical skills educators, clinical skills preceptors, simulation personnel, and faculty members from all the ARCHES's disciplines using SPs.

We are building a workplace and learning climate in which inclusive excellence and whole health principles are inextricable parts of our culture and practices. All voices are heard and valued, and professional and personal growth are actively supported.

Major Responsibilities & Essential Job Functions:

• Oversees the logistical and operational needs of all clinical skills related events.
• Assists the Director of Clinical Skills in the development, design, and implementation of the clinical skills curriculum and all events.
• Assists in the implementation of clinical skills formative and summative assessments, including, but not limited to, the Objective Structured Clinical Examinations (OSCEs).
• Assist in the recruitment, hiring, retention, and supervision of Clinical Skills staff.
• Screens, selects, and assists in the training of SPs in collaboration with the Standardized Patient Manager.
• Provides support and access to equipment and instructional technology, training tools and protocols, and AV resources to all clinical skills preceptors and faculty members from all the ARCHES's disciplines using SPs in any events.
• Manages the use of audio-visual-recording-assessment software including, event case templates, assessments, and evaluation reports, faculty and student schedules, and announcements.
• Collaborates with the facilities staff, the simulation and IT teams to assure functionality and maintenance of hardware and software for every clinical skills event.
• Participates in the design and implementation of education program quality improvement efforts.
• Maintains and updates clinical skills resources in the learning management systems and effectively communicates and coordinates with other departments.
• Assist in the development of the clinical skills budget. Monitors the procurement and expenditures.
• Maintains and manages supplies, materials, or items needed for the clinical skills events and coordinates with other departments, especially with the simulation team.
• Engages in professional development. Attends meetings related to clinical skills education.
• Builds strategic alliances and partnerships within the community.
• Collaborates with the simulation team and may be asked to participate in simulation events.
• Performs other related duties as assigned.

• Bachelor's degree.
• 4 years' experience within a healthcare related work environment, graduate level education, or healthcare simulation center.

• Master's Degree.
• Experience with clinical skills/simulation education.
• Experience with AV recording software or similar clinical skills software applications.
• Experience with production events spanning the entire operations.

• Evidence of training and/or experience in accreditation and certification of clinical skills centers.
• Experience using medical simulation software management platforms and AV-recording systems.
• Association of Standardized Patient Educators (ASPE) certified.

• Knowledge of clinical skills education.
• Strong organizational and managerial skills.
• Ability to develop and maintain positive relationships within a diverse academic environment by adapting to new situations and others' ideas.
• Skill in management, communication, and facilitation of complex events involving multiple stakeholders.
• Ability to work independently as well as function as part of a team.
• Supervise and provide ongoing staff development.
• IT / AV-recording technical troubleshooting skills.
• Ability to train a range and variety of individuals and align training material accordingly.

• Exemplary written, verbal, and other communication skills.
• Adaptability: Flexible around the needs of the position and the school and able to multi-task.
• Collaborative Skills: Builds and maintains relationships internal and external to the organization.
• Ability to act calmly and effectively in a busy or stressful situation while remaining professional.
• Creative and Open-Minded: Enjoys exploring and supporting innovation in teaching strategies, topic areas, and professional growth opportunities.
• Highly self-directed, reliable, accountable, and committed to the mission and values.
• Commitment to self-care and well-being.
• Committed to Diversity and Inclusion: Ability to work effectively with a wide variety of stakeholders (e. g. , co-workers, students, community members, etc. with a broad range of backgrounds and experiences).
• Ability to effectively mentor a diversity of individuals.
• Commitment to meet and maintain professional development requirements related to this role.
• Strong computer proficiency and skills particularly in MS Office and Adobe.

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing, and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 25 lbs.

• Work is indoors and sedentary and is subject to schedule changes and/orvariable work hours.
• There are no harmful environmental conditions present for this job.
• The noise level in this work environment .