Application Specialist

The Company

For more than 40 years, Versaterm Public Safety has defined the future of public safety software, delivering success to agencies, large and small, with an end-to-end ecosystem of solutions from community engagement to case closure. Versaterm's dedication to public safety is demonstrated by an unwavering commitment to customer satisfaction, development of innovative software solutions powered by advanced technologies, and a team dedicated to making a difference in the lives of those sworn to serve.

This is an exciting time for us! We're currently experiencing significant growth, with increased sales and installations of our public safety products. So join us as we continue to be innovative, focusing on creative, seamless solutions that allow our customers to focus on the communities they serve.

The Role

The Application Specialist is a pivotal role within Versaterm, serving as a LIMS Product Line (formerly JusticeTrax) expert. This position ensures the seamless integration and functionality of the JusticeTrax applications for customers, bridging technical expertise with client support to foster trust and engagement. Strategically, the role is critical in enhancing product adoption, improving customer satisfaction, and driving business value by optimizing customer workflows. This role supports Versaterm's strategic goals by maintaining high standards in customer service and product quality, ultimately strengthening the company's market presence.

Key Responsibilities

Provide frontline technical support and triaging customer inquiries
Manage and resolve issues through detailed investigation and escalation
Offer product education and create user-centric knowledge resources
Contribute to product development feedback and documentation accuracy
Leverage excellent communication and interpersonal skills to build trust with customers and effectively convey complex technical concepts.
Solve problems using advanced organizational and time-management abilities
What you bring

Bachelor's degree in computer science, Forensic Science, or a related field
Forensic Laboratory experience and prior use of at least one JusticeTrax product are required
You'll Succeed if you have

Working knowledge of the creation and configuration of Crystal Reports
Working knowledge of Microsoft SQL Server
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Proficiency with Microsoft Office Suite or related software.

Equal Opportunity

Versaterm is committed to building and supporting inclusion, diversity, and equity, and sustaining a barrier-free environment. Accommodations are available, on request, throughout all aspects of the selection process. These principles apply to the terms and conditions of employment at Versaterm. For detailed information on our accessibility policies, please contact ***.