IT Manager

Job Title: IT Manager Division: Continental Global

FLSA: Exempt Grade: N/A

Job Status: Full Time Travel Required: 0-10%Revision Date: June 28, 2024 Reports To: SR VP of IntegrationPURPOSE OF POSITION

Responsible for the oversight of Continental Global Material Handling's IT Systems including ERP applications and IT Infrastructure. This would include deciding which projects and tasks the IT Manager executes directly and which ones are assigned to their direct report(s). An essential competency of this role is Customer Service and that starts with partnering with the business to understand their issues and needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

More specifically, the Employee Owner will:

• Provide oversight of projects, enhancement requests and support activities that affect the ERP Applications
• Direct, prioritize and evaluate workload of IT personnel and IT service providers.
• Partner with overall Precision, Inc. Information Technology team for IT Infrastructure and IT Security support
• Collaborate regularly with the Continental Business team to triage technical issues and/or enhancement requests
• Analyze business needs presented by internal customers and recommend appropriate technical solutions.
• Provide leadership, tactical planning and scope analysis for execution of projects by applying technical information systems knowledge to achieve project objectives and deliverables.
• Ensure projects are completed on time, within budget and meet the technical requirements for projects directly responsible for and for projects of those reporting to the IT Manager.
• Plan and conduct end-user training.
• Continually participate in additional training related to the job and the IT field.
• Responsible for Continental's IT budget
• Develop and mentor all direct report(s)
• Demonstrate regular, consistent attendance.
• Up to 10% travel is required.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Previous experience implementing and/or troubleshooting ERP systems
• Knowledge and experience of relational database concepts and/or SQL
• Ability to troubleshoot desktop, network and other hardware issues as needed.
• Proficient with Microsoft products Excel, Word, PowerPoint.
• Detail oriented, thorough, organized, with the ability to manage projects on time and within budget.
• Self-starter, motivated, critical thinker, solid work ethic with the ability to troubleshoot, setup, and configure software to meet business specifications.
• Required to interpret, clarify, or convey highly complex technical information to non-technical team members
• Demonstrate strong and effective verbal, written and interpersonal communication skills with the ability to interact with all levels of the company.
• Ability to produce accurate, professional and error-free work in a timely manner.
• Maintain a high level of integrity and confidentiality.
• Maintain positive interpersonal relationships to encourage openness with customers and peers.

EDUCATION - EXPERIENCE - COMPUTER SKILLS

• Bachelor's degree in Computer Science, Management Information Systems (MIS) or similar field from a four-year college or university and
• Five years related experience and/or training.

TRAINING - CERTIFICATIONS - LICENSES

• ERP Systems (Infor LN CloudSuite experience preferred)
• Relational Database concepts (SQL experience preferred)
• IT Infrastructure (Active Directory, Server and Network experience preferred)
• Project Management training and experience preferred.

COMPETENCIES

To perform this position successfully, an individual should demonstrate the following work competencies:

• Safety and Security - Observes safety and security procedures; Uses equipment properly.
• Problem Solving - Identifies and resolves issues in a timely manner.
• Communication Skills - Speaks clearly, listens and receives clarification, respond to questions.
• Dependability - Follows instructions, responds to management direction, and takes responsibility.
• Quality Assurance - Demonstrates accuracy and thoroughness.
• Ethics/Professionalism - Treats people with respect; Works ethically and with integrity.
• Organizational Support - Follows policies and procedures.
• Judgment - Exhibits sound and accurate judgment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to use hands to finger, handle, or feel, and talk or hear. The employee is occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl, lift and or move up to 50 pounds, repetitively use right hand for simple/light grasping, repetitively use left hand for simple/light grasping, repetitively use right hand for firm/heavy grasping, repetitively use left hand for firm/heavy grasping, repetitively use right hand for fine dexterity, and repetitively use left hand for fine dexterity. Specific vision abilities include close, distance, color and peripheral vision, and the ability to adjust focus. Specific hearing abilities required by this job include the ability to hear customers and the ability to hear instructions from others.

ENVIRONMENTAL ADAPTABILITY

• The noise level in the work environment is usually QUIET.
• Steel-toed shoes, safety glasses, and ear plugs are required in production areas and where posted.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Precision, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the employer will provide reasonable accommodations to qualified individuals with disabilities and encourage prospective and current employee owners to discuss potential accommodations with Precision, Inc.