IT Business Analyst

POSITION:
IT Business Analyst


The IT Business Analyst will be the point person for supporting Continental's ERP - Infor LN. This person will work closely with both the Business, IT (Continental and PPI) and 3rd party IT service providers to ensure successful delivery of ongoing app services and solutions. Key responsibilities include support of existing functionality and implementing new features, being "techno-functionally" to drive enhancements and assignments to their successful completion. The candidate must be at ease in translating business requirements into solutions, preparing high-level design specifications, troubleshooting and solution documentation (use case, training etc.) of varying complexity following the predefined standards and best practices.

Responsibilities:

• Review and understand business requirements provided by internal customer areas as needed to develop and build technology enhancement options
• Develop & execute project plans
• Create configure data & test scenario plans to validate business requirements
• Track & manage project issue resolution
• Provide project status updates
• Attend joint IT/ business process owner (BPO) project status meetings
• Ensure appropriate BPO and business area involvement & progress on business-side project tasks
• Escalate project issues to management as needed
• Develop documentation and facilitate project transition as needed to ensure effective sustainment handoff

Education/Experience Required:

• Bachelor's degree (B.A.) in Information Systems or equivalent experience in related field.
• Background supporting or "Super User" experience on ERP systems (Infor LN preferred) w/in corporate or consulting firms
• Experience with IT project management and business system implementation, with experience in at least 2 of the following areas:
  systems analysis, project management, application design and implementation, systems architecture and business analysis.
• Demonstrated business analyst skills in systems implementation

Key Skills/Knowledge Required:

• Professional presence and demeanor in both communication and presentation skills. Excellent verbal and written skills are very essential
• Experience collaborating with others in IT and Business to deliver shared results. Ability to achieve results without necessarily having a reporting relationship
• Demonstrated business systems support and analysis skills
• Basic familiarity with researching and troubleshooting technical issues
• Functional use understanding of business application systems and underlying processes
• Familiar with industry standard SDLC methodologies, tools and techniques
• Well organized, self-motivated individual who can work with little or no direction
• Prioritization of multiple tasks effectively
• Ability to interact with all levels of staff, upper management in both business & technical areas.

COMPETENCIES

To perform this position successfully, an individual should demonstrate the following work competencies:

• Safety and Security - Observes safety and security procedures; Uses equipment properly.
• Problem Solving - Identifies and resolves issues in a timely manner.
• Communication Skills - Speaks clearly, listens and receives clarification, respond to questions.
• Dependability - Follows instructions, responds to management direction, and takes responsibility.
• Quality Assurance - Demonstrates accuracy and thoroughness.
• Ethics/Professionalism - Treats people with respect; Works ethically and with integrity.
• Organizational Support - Follows policies and procedures.
• Judgment - Exhibits sound and accurate judgment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee must be able to frequently stoop/bend. Must be able to regularly use hands and arms. Must be able to regularly stand and walk. Must be able to lift and/or move up to 50 pounds. Vision abilities required by this job include close, distance, and peripheral vision. Specific hearing abilities required by this job include being able to respond quickly to instructions in a fast-paced work environment and demonstrate good communication skills.

ENVIRONMENTAL ADAPTABILITY

• The noise level in the work environment is usually MODERATE.
• Steel-toed shoes, safety glasses, and ear plugs are required in production areas and where posted.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Continental Global Material Handling is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the employer will provide reasonable accommodations to qualified individuals with disabilities and encourage prospective and current employee owners to discuss potential accommodations with Continental Global Material Handling.