Customer Support Specialist

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Our Telecommunications client is looking for a tenacious Customer Support Specialist to join their dynamic support team. This individual will be responsible for consistently delivering differentiated and personalized customer experiences to our wireless customers by executing various customer management techniques and maintaining a maniacal focus on customer satisfaction.

Responsibilities:

  • Deliver Outstanding Customer Experiences:
    Fully engage in supporting our commitment to putting customers first, handling each interaction with integrity, enthusiasm, and dedication.
  • Assist with Billing and Account Management:
    Address customer questions and issues related to billing, account settings, and management with accuracy and efficiency, ensuring a seamless experience for all clients.
  • Respond to Customer Inquiries:
    Support incoming contacts via phone, email, or chat by thoroughly understanding customer needs and resolving issues in a timely manner.
  • Collaborate for Quick Resolutions:
    Work closely with other departments to report issues and ensure quick and accurate resolutions for customers, keeping them informed at every stage.
  • Maintain Service Standards:
    Meet individual and team KPIs as outlined by management, with a focus on first-call resolution, satisfaction scores, and timely follow-up.
  • Continuous Learning and Adaptability:
    Stay updated on product features, account policies, and billing protocols to provide customers with accurate, up-to-date information.

Qualifications:

  • At least one year of customer support experience in a billing, account management, or similar customer-facing role.
  • A two- or four-year college degree is preferred.
  • Strong problem-solving skills, with a customer-centric approach to managing inquiries and complaints.
  • Basic familiarity with VoIP technology and circuit support is a plus, but not required.
  • Ability to work collaboratively, meet team and individual performance goals, and demonstrate accountability.

Read the full job description and apply online on the recuiter's web-site

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