Support Technician

As a member of this fast-paced, leading edge database/applications company, work with the team to deliver realtime 24x7 enterprise-wide technical support for internal and/or external customers.
This includes, but is not limitedto:
user support of business applications, troubleshooting of technical problems and acting as a liaison betweencustomers and resolving groups.Works on assignments that are moderately complex in nature where judgment is needed in resolving problems andmaking routine recommendations.
Follows standard practices and procedures.
Normally receives no instructions onroutine work and general instruction on new assignments.
Exceptional customer service and interpersonal skills.Strong written and verbal communication skills.
Ability to organize, prioritize, and manage multiple taskssimultaneously.Career Level - IC0ResponsibilitiesAs a Support Technician I, you will provide day-to-day technical support for end-user hardware and software needsand project-based support onsite.
You will provide routine, technical support and maintenance for desktop, laptop,telecom and network systems including hardware, application software, operating systems and connectivity.
Yourresponsibilities will include troubleshooting hardware and software issues and document resolution and support asneeded in addition to installing, configuring, and updating end-user desktop and laptop software with the backing asneeded.
You will also be responsible for prioritizing and escalating issues when appropriate, using knowledgetransfer forums to identify and resolve problems as well as contributing to all phases of desktop or telecom support,including coordination, monitoring, tracking, and resolution, related to client installations, upgrades, software,hardware, operating systems, and operating system configuration issues.
Finally, you will perform telecom moves,adds and changes (MAC work) for end users with limited support.QualificationsDisclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.Range and benefit information provided in this posting are specific to the stated locations onlyUS:
Hiring Range in USD from $16.49 to $31.49 per hour; from:
$34,300 to $65,500 per annum.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.Oracle US offers a comprehensive benefits package which includes the following:
1.
Medical, dental, and vision insurance, including expert medical opinion2.
Short term disability and long term disability3.
Life insurance and AD&D4.
Supplemental life insurance (Employee/Spouse/Child)5.
Health care and dependent care Flexible Spending Accounts6.
Pre-tax commuter and parking benefits7.
401(k) Savings and Investment Plan with company match8.
Paid time off:
Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position.
Accrued Vacation is provided to all other employees eligible for vacation benefits.
For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment.
Vacation accrual is prorated for employees working between 20 and 34 hours per week.
Employees working fewer than 20 hours per week are not eligible for vacation.9.
11 paid holidays10.
Paid sick leave:
72 hours of paid sick leave upon date of hire.
Refreshes each calendar year.
Unused balance will carry over each year up to a maximum cap of 112 hours.11.
Paid parental leave12.
Adoption assistance13.
Employee Stock Purchase Plan14.
Financial planning and group legal15.
Voluntary benefits including auto, homeowner and pet insuranceThe role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.About UsAs a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems.
True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone's voice is heard, we're inspired to go beyond what's been done before.
It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes.
We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency.
We put our people first with flexible medical, life insurance and retirement options.
We also encourage employees to give back to their communities through our volunteer programs.We're committed to including people with disabilities at all stages of the employment process.
If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 ***, option one.Disclaimer:
Oracle is an Equal Employment Opportunity Employer
• .
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law.
Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
• Which includes being a United States Affirmative Action Employer