Field Service Engineer I , New Orleans, LA

Working Location:Alabama, Mobile

Workplace Flexibility:Field

For more than 100 years, Olympus has focused on making people's lives healthier, safer and more fulfilling. ​​

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Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

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Our five Core Values empower us to achieve Our Purpose:

Patient Focus, Integrity, Innovation, Impact and Empathy.

Learn more about Life at Olympus (/ olympusamerica. com/careers) .

*Please note: All correspondence will be sent from our Olympus domain (@Olympus. com). If you receive correspondence from an entity other than @Olympus. com, it is likely not legitimate.

The Field Service Engineer (FSE) services and maintains all product lines for Olympus America medical products. Under the supervision of the Manager and Senior FSE Trainer, the FSE will service and provide expert-level technical support to assigned equipment. This territory includes New Orleans, LA, the Gulf Coast, and Pensacola, FL. Employees must adhere to all customer vendor credentialing requirements when visiting medical facilities.

Job Duties

• Establish and maintain a high level of customer satisfaction with assigned products, support, and service.

• Respond to customer inquiries and maintain a good customer service reputation by complying with all regulatory requirements and all aspects of the company quality system.

• Train customers on the basic operation and use of assigned products.

• Provide feedback concerning product questions, workflow issues, performance anomalies encountered in the field, and make recommendations for service improvements.

• Perform new equipment installations, upgrades, post-installation testing, troubleshooting, and all other aspects of technical support for all assigned products.

• Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner.

• Maintain open communication with territory Sales Representatives.

• Provide support at conventions, trade shows, and customer trials.

• Establish, develop, and maintain field contact with key customers, clinicians, researchers, and other decision-makers in assigned accounts, including travel to customer facilities and onsite support. Employees must adhere to all customer vendor credentialing requirements when visiting medical facilities.

Job Qualifications

Required:

• Associate degree in electronics, computer science, or a related technical discipline, or a minimum of 4 years of equivalent experience with medical devices or military technical experience.

• Minimum one to three years as a Field Service Engineer, or equivalent experience

• Valid Driver's License required.

• Ability to travel overnight (25%)

• Ability to work flexible hours as required including weekends.

• Strong customer service skills.

• Solid working knowledge of electronics, personal computer hardware and software

• Proven ability to work under pressure.

Preferred:

• Bachelor's degree preferred.

• Working knowledge of networking, hospital information systems, and DICOM or PACS systems is desirable.

• Experience working with and troubleshooting video display and video routing systems is desirable.

• Experience working with and troubleshooting electromechanical / microprocessor-based products

• CompTIA Net+ or CompTIA A+ or other similar industry recognized certification is preferred

• Experienced user of Microsoft Office tools, including Excel, Word and Power Point.

• Ability to clearly communicate technical and user needs in a manner that is easily understood by everyone.

• Ability to work with field personnel, management, and customers.

• Demonstrated decision-making ability towards solving problems, and effectively communicate these solutions to co‑workers and customers.

Why join Olympus?

We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable Offerings you can count on:

• Competitive salaries, annual bonus and 401(k)* with company match

• Comprehensive medical, dental, vision coverage effective on start date

• 24/7 Employee Assistance Program

• Free live and on-demand Wellbeing Programs

• Generous Paid Vacation and Sick Time

• Paid Parental Leave and Adoption Assistance*

• 12 Paid Holidays

• On-Site Child Daycare, Café, Fitness Center*

Connected Culture you can embrace:

• Work-life integrated culture that supports an employee centric mindset

• Offers onsite, hybrid and field work environments

• Paid volunteering and charitable donation/match programs

• Diversity Equity & Inclusion Initiatives including Employee Resource Groups

• Dedicated Training Resources and Learning & Development Programs

• Paid Educational Assistance

*US Only

*Center Valley, PA and Westborough, MA

Are you ready to be a part of our team?

Learn more about our benefit and incentives (/ olympusamerica. com/careers/benefits-perks) .

At Olympus, we are committed to Our Purpose of making people's lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit olympusamerica. com .

Olympus is dedicated to building a diverse, inclusive and authentic workplace

We recognize diversity in people, views and lifestyle choices and emphasize the importance of inclusion and mutual respect. We strive to .