US - Alabama - Huntsville
January 22, 2025
Posting Type
Remote
Job Overview
The Technical Support Specialist provides technical support to a mix of technical and non-technical customers by diagnosing, troubleshooting, repairing and debugging complex software and/or networked systems. You will have frequent phone and email interaction with our customers and require the development of in-depth technical product, SQL, network and server knowledge and exceptional customer service skills.
On a daily basis, the Technical Support Specialist creates, resolves, and maintains tickets, while working to resolve issues and escalate tickets to other teams and verticals. It is essential that the Technical Support Specialist maintains accurate records of all activities and interactions in Salesforce and responds to customers within identified service level agreements. You will inform management of important issues regarding personnel, performance, customer perception, and project statuses, and work with colleagues to ensure quality service. This role will report to the Manager of Customer Support. The working hours are Friday-Sunday 8pm-8am Central US (United States) Time, and the weekend overnight shift offers a compensation differential.
Due to specific customer contract requirements, this position requires that the successful candidate be a U.S. citizen. As a condition of your role supporting the RelativityOne Government product, you are required to obtain a Public Trust clearance. The process for obtaining the Public Trust clearance will be handled by the federal government and could include additional background screening regarding criminal history, drug use, financial records, and a character assessment. If you are unable to obtain the Public Trust clearance, you will be unable to work on the RelativityOne Government product, and your employment, if still in effect, may be terminated. Obtaining Public Trust clearance offers an additional compensation differential. and Requirements
Your Role in Action: Technical Skills/Responsibilities
Use SQL applications and tools to run basic SQL queries
Respond to customer questions, problems, and work requests on a daily basis
Develop an expertise in company products and services and the initiative to take an active role in sharing this knowledge with customers
Partner with senior level team members as needed to troubleshoot and resolve customer incidents
Have or develop the experience to capably perform the Technical Support Specialist position responsibilities
Policy and Procedure Skills
Follow appropriate procedures for creating, categorizing, updating, escalating, transitioning, and resolving tickets. Attention to proper detail when coding and documenting tickets is essential for accurate reporting and maintaining historical ticket data
Monitor assigned open tickets, contact customers, and update tickets on a timely basis
Provide responsive support to customers during normal shift hours, when scheduled for early and late shifts, and as identified for on-call or as requested by management. Early/Late shifts and on-call could be required of the qualified Technical Support Specialist staff
Complete all daily tasks and projects
Track time daily
Expectations of the Role
Provide excellent customer service using the communication methods designated by Relativity
Flexible to work a 12-hour Friday-Sunday shift from 8pm-8am CST with a 1-hour meal break, on-call schedule, or other time frames specified by management
Able to work an 8/9-hour Monday-Friday shift from 8am-5pm CST with meal break for the first 3 months of onboarding
Demonstrate initiative to learn new skills, such as SQL applications and tools to run basic SQL queries
Meet identified goals regarding customer service tech support metrics
Commitment to and consistent demonstration of core company values
Your Skills
Customer support experience
Customer-focused and ability to understand expectations
Direct experience supporting customers as a primary contact or lead using phone and email
Experience troubleshooting complex issues
SQL and Windows platform experience
Travel 10% of the time
Relativity is committed to competitive, fair, and equitable compensation practices.
This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.
The expected salary range for this role is between following values:
$54,000 and $80,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.
Receive real-time job alerts and never miss the right job again
US - AL - AL - Elba
January 20, 2025
Overview: • Join Our Team as a Registered Nurse • Do you value the time you spend with your patients? Is it important to you that your patients and their families know and feel that you are with them? We are looking for registered nurses who are committed to creating meaningful patient experiences....
US - AL - AL - Dothan
January 20, 2025
Overview: • Join Our Team as a Registered Nurse • Do you value the time you spend with your patients? Is it important to you that your patients and their families know and feel that you are with them? We are looking for registered nurses who are committed to creating meaningful patient experiences....
US - AL - AL - Fort Payne
January 24, 2025
Become a part of our caring community and help us put health first As a Home Health Physical Therapist, you will: • • Plan and administer prescribed skilled physical therapy treatment and training for patients suffering from various injuries, illnesses and functional disabilities to attain highest...
US - AL - AL - Elba
January 20, 2025
Overview: • Join Our Team as a Registered Nurse • Do you value the time you spend with your patients? Is it important to you that your patients and their families know and feel that you are with them? We are looking for registered nurses who are committed to creating meaningful patient experiences....
US - AL - AL - Elba
January 20, 2025
Overview: • Join Our Team as a Registered Nurse • Do you value the time you spend with your patients? Is it important to you that your patients and their families know and feel that you are with them? We are looking for registered nurses who are committed to creating meaningful patient experiences....
US - AL - AL - Dothan
January 20, 2025
Overview: • Join Our Team as a Registered Nurse • Do you value the time you spend with your patients? Is it important to you that your patients and their families know and feel that you are with them? We are looking for registered nurses who are committed to creating meaningful patient experiences....
US - AL - AL - Dothan
January 20, 2025
Overview: • Join Our Team as a Registered Nurse • Do you value the time you spend with your patients? Is it important to you that your patients and their families know and feel that you are with them? We are looking for registered nurses who are committed to creating meaningful patient experiences....
US - AL - AL - Dothan
January 20, 2025
Overview: • Join Our Team as a Registered Nurse • Do you value the time you spend with your patients? Is it important to you that your patients and their families know and feel that you are with them? We are looking for registered nurses who are committed to creating meaningful patient experiences....
US - AL - AL - Dothan
January 20, 2025
Overview: • Join Our Team as a Registered Nurse • Do you value the time you spend with your patients? Is it important to you that your patients and their families know and feel that you are with them? We are looking for registered nurses who are committed to creating meaningful patient experiences....
US - AL - AL - Jasper
January 21, 2025
Vivian is looking for Travel Med Surg RNs in Jasper, Alabama paying up to $2,020/week • At Vivian, we ensure your next step is a step forward. That's why we built a jobs marketplace that serves healthcare professionals first. It's easy to get started: • Create a profile - Build your reputation with...
US - AL - AL - Opelika
January 20, 2025
Vivian is looking for Travel Nuclear Medicine Technologist Allied Health Professionals in Opelika, Alabama paying up to $2,884/week • At Vivian, we ensure your next step is a step forward. That's why we built a jobs marketplace that serves healthcare professionals first. It's easy to get started: •...
US - AL - AL - Opp
January 24, 2025
Vivian is looking for Travel Occupational Therapist Therapys in Opp, Alabama paying up to $2,156/week • At Vivian, we ensure your next step is a step forward. That's why we built a jobs marketplace that serves healthcare professionals first. It's easy to get started: • Create a profile - Build your...
US - AL - AL - Montgomery
January 24, 2025
Vivian is looking for Travel Float RNs in Montgomery, Alabama paying up to $2,155/week • At Vivian, we ensure your next step is a step forward. That's why we built a jobs marketplace that serves healthcare professionals first. It's easy to get started: • Create a profile - Build your reputation with...
US - AL - AL - Dothan
January 23, 2025
KPG Healthcare is seeking a travel nurse RN Med Surg for a travel nursing job in Dothan, Alabama. & Requirements • Specialty: Med Surg • Discipline: RN • Start Date: 02/10/2025 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment Type: Travel • To work a contract with KPG...
US - AL - AL - Gadsden
January 24, 2025
Vivian is looking for Travel ED - Emergency Department RNs in Gadsden, Alabama paying up to $1,577/week • At Vivian, we ensure your next step is a step forward. That's why we built a jobs marketplace that serves healthcare professionals first. It's easy to get started: • Create a profile - Build...
US - AL - AL - Northport
January 24, 2025
Vivian is looking for Travel Physical Therapist Therapys in Northport, Alabama paying up to $2,156/week • At Vivian, we ensure your next step is a step forward. That's why we built a jobs marketplace that serves healthcare professionals first. It's easy to get started: • Create a profile - Build...
US - AL - AL - Ranburne
January 17, 2025
Regional CDL-A Solo Company Truck DriverMultiple LocationsNow Hiring Regional Class A CDL Solo DriversPay & Details • $52,000 - $96,000 annually based on experience • Transition Bonus Available • Multiple home time opportunities - Home weekly or 12 days out / 3 days home • 100% No Touch, 40% Drop...
US - AL - AL - Hamilton
January 17, 2025
Regional CDL-A Solo Company Truck DriverMultiple LocationsNow Hiring Regional Class A CDL Solo DriversPay & Details • $52,000 - $96,000 annually based on experience • Transition Bonus Available • Multiple home time opportunities - Home weekly or 12 days out / 3 days home • 100% No Touch, 40% Drop...
US - AL - AL - Huntsville
January 24, 2025
Requisition ID: • R10163808 • Category: • Engineering • Location: • Huntsville, Alabama, United States of America • Clearance Type: • Secret • Telecommute: • No- Teleworking not available for this position • Shift: • 1st Shift (United States of America) • Travel Required: • Yes, 10% of the Time •...
US - AL - AL - Elba
January 20, 2025
Overview: • Join Our Team as a Registered Nurse • Do you value the time you spend with your patients? Is it important to you that your patients and their families know and feel that you are with them? We are looking for registered nurses who are committed to creating meaningful patient experiences....
US - AL - AL - Gadsden
January 21, 2025
Vivian is looking for Travel Med Surg RNs in Gadsden, Alabama paying up to $2,287/week • At Vivian, we ensure your next step is a step forward. That's why we built a jobs marketplace that serves healthcare professionals first. It's easy to get started: • Create a profile - Build your reputation with...
US - AL - AL - Dothan
January 24, 2025
Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Dothan, Alabama. & Requirements • Specialty: Med Surg • Discipline: RN • Start Date: ASAP • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment Type: Travel Supplemental Health Care...
US - AL - AL - Elba
January 20, 2025
Overview: • Join Our Team as a Registered Nurse • Do you value the time you spend with your patients? Is it important to you that your patients and their families know and feel that you are with them? We are looking for registered nurses who are committed to creating meaningful patient experiences....
US - AL - AL - Clanton
January 24, 2025
Vivian is looking for Travel Home Health RNs in Clanton, Alabama paying up to $2,348/week • At Vivian, we ensure your next step is a step forward. That's why we built a jobs marketplace that serves healthcare professionals first. It's easy to get started: • Create a profile - Build your reputation...
US - AL - AL - Birmingham
January 24, 2025
Vivian is looking for Travel CVICU RNs in Birmingham, Alabama paying up to $1,860/week • At Vivian, we ensure your next step is a step forward. That's why we built a jobs marketplace that serves healthcare professionals first. It's easy to get started: • Create a profile - Build your reputation with...
US - AL - AL - Montgomery
January 24, 2025
Vivian is looking for Travel Respiratory Therapist Allied Health Professionals in Montgomery, Alabama paying up to $2,966/week • At Vivian, we ensure your next step is a step forward. That's why we built a jobs marketplace that serves healthcare professionals first. It's easy to get started: •...
US - AL - AL - Dothan
January 23, 2025
Assured Nursing is seeking a travel nurse RN Med Surg for a travel nursing job in Dothan, Alabama. & Requirements • Specialty: Med Surg • Discipline: RN • Start Date: 02/10/2025 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment Type: Travel Assured Nursing is currently...