Help Desk Technician II

OSS is a Service Disabled Veteran Owned Small Business headquartered in Huntsville, AL. We are focused on Making a Difference in the lives of our Department of Defense Customers, Communities and Employees. Our greatest strength is our people. We expect competence and character, and look for uniquely skilled and passionate individuals bound by a collective vision to bring their best to our mission. OSS believes in taking great care of our employees, evidenced by our exemplary benefits package: OSS covers 75% of the monthly insurance cost towards employee Health Insurance, we offer multiple Principal product options, and we have a fantastic 401k plan match with eligibility starting 1st month of employment. If you are interested in an opportunity to join a great mission, supporting awesome customers with a growing company, please reach out to us to learn more!

The OSS is currently collecting resumes for future positions. We will be hiring for Information Technology (IT) professionals to provide services to the Office of the Chief Information Officer (OCIO) which supports the Program Executive Office Missiles and Space (PEO MS) organization. The OCIO provides centralized life cycle management, direction, guidance, and support for the acquisition, sustainment, maintainability, supportability, and implementation of the PEO, Information Mission Area (IMA). The OCIO is responsible for providing IT support to over 2800 external/internal users. This position is a traditional 100% in-office position and is located on Redstone Arsenal.

DUTIES:

PEO MS end-user support, ticket response, resolution, and escalation for apps/SP.
Respond to inquiries from computer users and assist in resolving IT problems.
Diagnose computer hardware and software issues.
Respond to telephone calls and utilize the automated service desk to assist customers with computer/software problems.
Diagnose the nature of the problem and walk the customer through the problem-solving steps.
Provide technical guidance in the utilization of computer hardware and software, including installation, operation, and troubleshooting.
Be proficient in the software and hardware used by the government.
Be able to readily provide guidance and resolve issues.
Provide technical assistance support services, including receiving, logging, routing, resolving trouble calls, and follow-up reporting.
Operate and provide technical assistance on computer equipment, including desktops, laptops, portable computers, high-speed printers, scanners, plotters, printers, and other specialized computer equipment.
Provide reporting that includes metrics, such as number of calls, types of calls, resolution times, trend analysis, and other data that will assist the government in managing the Service Desk and assisting customers.

Required:

3 years Help Desk experience.
DoD Secret Clearance
High School Diploma or equivalent

Preferred:

Bachelor's Degree or better
A Certification - must obtain A Certification within 6 months of starting
Information Assurance Tech 2
Security
CompTIA A Certification

Offset Strategic Services, LLC is an Equal Opportunity employer. We prohibit discrimination and harassment of any type. All applicants will be considered for employment without regard to race, color, age, religion, sex, sexual orientation, genetics, gender identity, national origin, protected veteran or disability status or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, and compensation. We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities. To request a reasonable accommodation, please email us from the links on our w bsite.

Experience

Required

Good communicator, professional, strong multi-tasker
3 year(s): HelpDesk Experience

Preferred

A Certification Preferred - Must obtain an A Cert within six months of starting.

Education

Preferred

Bachelors or better

Licenses and Certifications

Required

Secret Clearance

Preferred

Info Assur Tech 2
Security
CompTIA A Cert

Behaviors

Required

Dedicated: Devoted to a task or purpose with loyalty or integrity
Team Player: Works well as a member of a group

Motivations

Required

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity