Customer Service Specialist - Aviation Services

Shelby County AL
US - Alabama - Columbiana
November 4, 2024
Customer Services

Salary : $41,121. 60 - $61,672. 00 Annually

Location : Calera, AL

Job Type: Full Time Classified

Job Number: 2024-00472

Department: Aviation Services

Opening Date: 10/01/2024

Closing Date: 11/6/2024 4:30 PM Central

Job Summary

This front-line position creates the first impression of the County at the Shelby County Airport. As such, strong customer service skills are key elements of this role. Work involves greeting and servicing the needs of aircraft, flight crews and visitors to the airport. The position involves inventory and documenting all inbound shipments of aviation fuel and other materials. Involves routine facilities inspection and housekeeping tasks. The position involves assisting with the administration of hangar leases, including obtaining and tracking insurance certificates and verifying their yearly renewal, and coordination of inbound and outbound communications by phone, radio and written means. The position involves coordinating the activities at the terminal facility and relationships with the maintenance shop and flight school. Work includes reception, referral, clerical assistance and customer service. The position involves maintaining and updating a hangar waiting list with minimum monthly updates. The position involves the coordination of moving, parking, securing and fueling of aircraft. This position must accurately process transactions using the County airport software systems and collect payments related to hangar leases and fuel sales. The position also involves other tasks that may be assigned from time to time by the Supervisor.

Assisting customers in person, by telephone and email to answer questions or address and resolve concerns related to airport services.
Greets customers, visitors and flight crews and provides appropriate assistance.
Performs clerical duties such as filing, monitoring inventory and assisting co-workers.
Performs customer service functions as directed.
Adapts to changing conditions including workload surges and varying workflows.
Provides routine information upon request or refers questions to proper personnel.
Routine housekeeping tasks.
Assists with the administration of hangar leases and insurance certificates and coordination of inbound and outbound communications by phone, radio and written means.
Provide assistance to flight line crew as directed.
Enters purchase order requisitions.
Collects, opens and separates mail.
Maintains professional behavior and delivers excellent customer service.
Prepares and transmits monthly billings and assists the accounting department with compiling accounts receivable reports for review.
Manages accounts payable and accounts receivable, posting transactions and reconciling accounts.
Enters detailed information into the airport software system of all daily transactions, checks all tenant transactions at the end of the month, and ensures accurate delivery of invoices to all tenants on the first of each month.
Performs duties in a safe and efficient manner.
Performs all other duties as assigned by supervision.

Qualifications and RequirementsMINIMUM REQUIREMENTS

High school diploma or equivalent
Direct experience with spreadsheet programs such as Excel and word processing programs such as Microsoft Word or equivalent software.
Valid Driver's License.
Willingness to work nonstandard hours (weekends) and more than 40 hours per week if required.

PREFERRED REQUIREMENTS

One year of experience relative to the described duties and responsibilities.
Post-secondary education that includes courses in Business, Accounting or Finance.

Physical Demands & Work EnvironmentWORKING CONDITIONS
Majority of work is performed in an office environment and includes some outside work.

PHYSICAL REQUIREMENTS
Work is light to medium in nature and consists of standing, walking, bending, crawling, climbing, lifting, carrying, and pushing and pulling of up to 50 lbs. , driving, cleaning and servicing of office equipment.
Conditions of Job Offer and EmploymentEXAMINATIONS: No written or performance examinations will be required for this position. Applicants are screened and certified based on an evaluation of their education, training, experience and other requirements as outlined in this Position Announcement and denoted on their Job Application and responses to the Supplemental Questionnaire.

PRE-EMPLOYEMENT/POST OFFER DRUG SCREENING: Shelby County is committed to providing and maintaining a drug-free work environment. After receiving a conditional offer of employment, applicants are required to pass a drug test conducted at a test site designated by Shelby County.

Shelby County, Alabama is an Equal Opportunity Employer. Qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital or veteran status, disability or any other legally protected status.

Shelby County offers a competitive benefit package that includes:

Annual (Vacation) and Sick Leave Accrual (accrual amounts are based on years of service)
One Personal Day accrual per calendar year
11 paid holidays per fiscal year
Enrollment in The Employees Retirement System provided by The Retirement Systems of Alabama
Health Insurance -92% employer paid/8% employee paid for single or family coverage - Blue Cross and Blue Shield administered by the Local Government Health Insurance Program
Dental Insurance - 92% employer paid/8% employee paid for single or family coverage - Delta Dental
Basic Life/AD&D Insurance - 100% employer paid - $25,000 Basic Benefit
Short-term Disability Insurance - 100% employer paid
Annual Longevity Pay (employees qualifies based on years of service)

In addition a wide variety of voluntary benefits are available for benefits eligible employees to purchase:

Southland Voluntary Dental and Vision Insurance
Supplemental Life Insurance
Voluntary AD&D Insurance
Colonial Life:
- Critical Illness Insurance
- Accident Insurance
- Short Term Disability
- Whole Life

Flexible Benefits:

Medical Spending Account
Dependent Spending Account

Credit Union Membership

RSA 1

Nationwide 457 Plan

01

It is important that all applicants read the following very carefully before completing the Online Application and responding to the Supplemental Questions to avoid possible adverse action. Applicants misrepresenting information or falsifying information on this Application in any way will result in disqualification, being barred from applying for jobs in the future and if hired or a current employee you may be subject to disciplinary action, up to and including dismis.

Read the full job description and apply online on the recuiter's web-site

Customer Service Specialist - Aviation Services

Customer Service Specialist - Aviation Services

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