Senior manager, Global Solutions Operations

Zoom
US - Alaska - Juneau
November 11, 2024

Zoom Senior Manager, Global Solutions Operations Location:
Juneau, Alaska
This Senior Manager role will be responsible for supporting the Global Solutions Sales Engineering and Professional Services Delivery group.
In this role, you will be responsible for driving required business planning and operational excellence programs.
This includes improving efficiency and providing strategic insights to improve operational requirements, tools and capabilities, and leading key initiatives.
About the Team
The successful candidate will collaborate closely with the Solutions Engineering group, sales leadership, finance, and cross-functional teams to ensure smooth and effective execution of all relevant business priorities across the organization.
Responsibilities
Managing and guiding operational requirements to support programs and initiatives for the Solutions Engineering team, delivering technical expertise and support in pre-sales processes, helping to develop solution proposals and address technical requirements.
Overseeing technical presentations, demonstrations, and Proofs of Concept (PoCs) to customers to ensure alignment with client requirements and highlight product capabilities.
Collaborating with enablement to ensure the Sales Engineering team is up-to-date with the latest product features, functionalities, and roadmap.
Collaborating with cross-functional teams (Sales, Product, Finance, IT, Marketing, and Customer Success) to ensure alignment on business processes and strategies.
Implementing best practices, tools, and methodologies to improve the efficiency and effectiveness of both Sales Engineering and Professional Services operations.
Developing and managing budgets, forecasting resource needs, and supporting overall business objectives.
Acting as a primary interface for the Solutions Engineering and Professional Services teams to improve handoff processes, communication, and knowledge sharing.
Generating regular reports and dashboards to provide visibility into key metrics with principal leaders to ensure required success measures on overall capacity and performance are in place.
What we're looking for
Experience (5+) in sales operations and/or sales engineering operations, within a SaaS or technology company.
Experience in managing pre-sales and post-sales technical operations, including team development, process optimization, and customer engagement.
Proficiency in CRM systems (e.g., Salesforce), PSA tools (e.g., FinancialForce, Mavenlink), Excel, and data visualization tools (e.g., Tableau, Power BI).
Experience in leading cross-functional projects, driving process improvements, and managing change.
Time management and ability to manage multiple priorities in a fast-paced environment.
Strong communication and collaboration skills to work effectively across departments and with various stakeholders.
Salary Range or On Target Earnings:

Minimum:
$93,900.00
Maximum:
$217,000.00
Note:
Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location-based compensation structure; there may be a different range for candidates in this and other locations.
Anticipated Position Close Date:
11/15/24
Ways of Working:
Our structured hybrid approach is centered around our offices and remote work environments.
Benefits:
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.
About Us:
Zoomies help people stay connected so they can get more done together.
We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
Our Commitment:
We believe that the unique contributions of all Zoomies are the driver of our success.
To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
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Read the full job description and apply online on the recuiter's web-site

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