Client Success Lead Consultant - Northwest Region

Public Consulting Group
US - Alaska - Juneau
October 6, 2024

Public Consulting Group Client Success Lead (Consultant) - Northwest Region Juneau, Alaska
About Us
Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.-all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in six Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit ***.
Duties and Responsibilities
Collaborate and coordinate with COE staff and local team(s) to meet our clients' needs.
Engage with local teams to discuss growth strategy and how we can make progress together.
Jointly review new opportunities, potential market shifts, and areas of risk.
Liaise with Program Integrity regarding policy and compliance questions.
Work with Client Operations to efficiently and effectively implement, support, and optimize clients.
Collaborate with Product to identify system improvements and opportunities for automation.
Take initiative to evaluate current initiatives and processes, identify gaps, and take action where needed.
Understand the overlap between Special Education/Case Management and school-based Medicaid services.
Serve as a main point of contact both internally and with clients.
Partner on business development initiatives, including demonstrations and proposals.
Manage a multi-state or multi-program portfolio.
Implement best practice models for client communication and management.
Seek continuous improvement throughout the client journey.
Create partnerships for client retention and satisfaction.
Uphold strong project and change management practices.
Oversee communication with clients on contract and project deliverables.
Solicit feedback and champion initiatives addressing evolving client needs.
Leadership
Establish Client Success goals with Client Success Director.
Contribute to evolving the Client Success functional area and team.
Lead by example to create a professional and respectful team dynamic.
Hire, coach, motivate, and retain staff.
Supervise Client Success team members to meet client and business goals.
Participate in special initiatives and projects.
Required Skills
Collaboration and relationship building.
Decisive and transparent leadership.
Team building and staff development.
Strong communication skills.
Problem-solving abilities.
Comfort with ambiguity and defining roles.
Data interpretation skills.
Professional maturity and client-focused mindset.
Qualifications
8+ years of relevant work experience, including client management.
Knowledge of Medicaid preferred.
Demonstrated success in cross-functional leadership.
Supervisory Responsibility
Client Success Partners
Working Conditions
Remote position with travel required for internal and external purposes.
Compensation
As required by applicable law, PCG provides a reasonable range of compensation for this role: $70,000-$95,000, along with a range of benefits.
EEO Statement
Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and creating a culture of inclusion. We do not discriminate based on any protected status and believe in health, equality, and prosperity for everyone.
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Read the full job description and apply online on the recuiter's web-site

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