Applications Engineer I

GCI's Applications Engineer I with oversight provides technical support, creating, designing, and testing applications for the company's enterprise-wide systems. Applications supported within the group may span a wide range, including (but not limited to): Oracle E-Business Suites, Metasolv, Oracle HCM, Oracle EPM, Cherwell, and Numeri Track.

ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:

Responsible for support of enterprise-wide system(s).

• Analysis, testing, and implementation of system modifications, configuration, and vendor patches.

• Analysis, testing, and implementation of solutions to remediate Incidents and Requests.

• Analysis and tuning of system performance.

• Determination of on-going needs for hardware and software upgrades.

• Creation and maintenance of systems documentation.

• Performance of root cause analysis of production problems and development of both long term and short-term solutions.

• Participation in project requirements gathering, design, development, and implementation phases as system subject matter expert.

• Providing user training for the system(s).

Function as primary IT resource in testing and implementing system changes related to changes in company business processes and responsible for maintaining productive vendor relationships. Resolution of outstanding production issues that stem from faults in vendor system.

• Ensuring vendor compliance with service level agreements.

Responsible for application performance management.

• Monitoring performance and availability of applications

• Managing end-to-end quality user experience.

• Working with responsible parties to identify and resolve root cause issues.

• Produce metrics and scorecards.

• Ability to work independently and professionally within a team environment.

• Excellent verbal and written communication skills.

COMPETENCIES:

• Demonstrated commitment to GCI's Basic Principles, Mission Statement, Declaration of Principles and diversity, equity, and inclusion (DEI) by promoting and maintaining an inclusive and equitable work environment for all employees and contractors, and in interactions with customers, vendors, and the public.

• ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.

• Holds self-accountable for results and is self-directed, takes initiative and seeks out opportunities.

• Assesses and accepts risks and learns from mistakes.

• Ability to handle multiple assignments and meet deadlines.

• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles.

• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.

• Be capable of building and maintaining good relationships with Users and IT Business Consultants/Analysts, and Project Managers

• Build and maintain relationships with system vendor to include contributions to contract negotiations, contract monitoring and conflict resolution.

• Build and maintain effective working relationships with leadership and peers.

• Work to resolve problem relationships.

• COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.

• COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics.

• Adheres to standards and procedures.

• CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.

• RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.

• RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.

• SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.

• Proficient computer skills and MS Office knowledge (e. g. , Outlook, Teams, Word, Excel) to complete job duties effectively.

Technical Competencies:

• Ability to comply with IT industry best practices such as ITIL.

• Ability to discern and resolve the root cause of problems in complex environments.

• Ability to analyze impacts of changes on systems and take the necessary steps to ensure successful implementation.

• Familiarity with enterprise-wide systems such as ERP, Billing, Ticketing, Order Management, Business Intelligence & Analytics, Reporting, etc.

• Knowledge of relational databases such as MS SQL and Oracle.

• Knowledge of operating systems such as MS Windows and UNIX.

• Knowledge of IT automation solutions.

• Possess knowledge of client/server software environments, database fundamentals, SQL, and reporting tools.

• Ability to test, document, and implement bug fixes and enhancements.

• Knowledgeable of programming languages such as: C, C++, Java, PERL, or Python.

Level Definition

Position Title: Applications Engineer I

Grade: E05

Additional Job Requirements:

This is an entry level position within the Applications Engineering discipline; with oversightprovides technical support, creating, designing, and testing applications for the company's enterprise-wide systems.

• Responsible for assisting with support of enterprise-wide system(s).

Minimum Qualifications:

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

• High School diploma or equivalent.

• Bachelor's degree in computer technologies, information technology/systems or related field. *

• Minimum of one (1) year of experience in IT environment or supporting enterprise data management systems, or relevant field. *

Preferred:

• Cherwell Development with API Integration experience.

• Telecommunications experience.

• Other telecom industry or job specific certifications.

Required at ALL Levels

DRIVING REQUIREMENTS:

• This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.

PHYSICAL REQUIREMENTS and WORKING CONDITIONS:

• Work is primarily sedentary, requiring daily routine computer usage.

• Ability to work shifts as ass.