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Compaa: Island Finance

Con sobre 65 aos de servicio, Island Finance LLC es la financiera ms grande de Puerto Rico. Sirve a sobre 70 mil clientes, con prstamos de consumo y una variedad de productos y servicios financieros. Tambin, tiene una abarcadora red de distribucin con 48 sucursales, un centro de llamadas y un servicio avanzado de banca por Internet disponible a travs de islandfinance. com.

Island Finance no es slo una Financiera comprometida con el futuro de Puerto Rico, sino que da a da trabaja para ofrecer la ms alta calidad de servicio y es quien ha tendido la mano a miles de clientes cuando ms lo han necesitado, adems de mantener un ambiente positivo y dinmico de trabajo con un equipo comprometido en ofrecer lo mejor.

Somos la Financiera del siglo XXI, con sobre cinco dcadas ayudndote a realizar tus sueos. Porque hay una cosa que no cambia y es que sesenta y cinco aos despus estamos aqu.

Agradecemos profundamente su respaldo y reafirmamos nuestro compromiso. Por eso con nosotros. S, se puede!!

Resumen General del Puesto:

Enfoque en cobrar, vender y/o promover los productos financieros ofreciendo orientacin y servicio al cliente efectivamente con el fin de retener y obtener ms clientes contribuyendo al logro de las metas de ventas y cobro. Gestiona los cobros en el tramo asignado, evala, realiza visitas y genera llamadas de manera manual o utilizando la herramienta del auto discador. Identifica la necesidad del cliente o de nuevos prospectos para ayudarlo a escoger dentro de los productos financieros el que ms se ajuste a su necesidad y a su capacidad de cumplimiento de pago. Gua a los clientes que estn prximos a saldar su prstamo a que lo renueven mediante ofertas atractivas con el fin de retenerlos. Realiza visitas de campo para validar empleos, Gestiona mediante visitas a clientes con cuentas vencidas o en delincuencia de 30 das o ms, con el fin de llevar las mismas al corriente mediante el cobro, planes de pago, renovacin, reestructuracin o cualquier otra alternativa de mitigacin de prdida de la compaa en cumplimiento con las polticas, procedimientos y legislacin aplicable, tales como, Electronic Transfer Funds (Reg. E), Equal Credit Opportunity Act (Reg B), Fair Housing Act, Privacy Of Consumer Financial Information, Regulation CC/Check 21, Truth in Lending (Reg. Z. ), Truth in Savings Act (Reg DD), Unfair and Deceptive Acts or Practices (Reg. AA), Regulation 57220OCIF (Interest Rates and other Charges on Loans), Regulation 5782 OCIF (Interest Rates and other Charges on Small Personal Loans) Regulation 5793 OCIF (Chapter 13, Charges for Returned Checks).

Funciones esenciales

  • Gestionar el cobro mediante visitas a clientes, realizar y atender llamadas de cobro y transferirlas al personal correspondiente de ser necesario. Hacer gestiones de ventas por medio de llamadas telefnicas y a clientes que llegan a la oficina, incluyendo dar seguimiento a clientes interesados
  • Completar formulario de solicitudes de los clientes, dar seguimiento a solicitudes aprobadas y verificar riesgo de crdito y oportunidades.
  • Lograr ventas de renovacin RBO (Refinance Balance Only) o Reestructuraciones
  • Apoyar en la caja registradora
  • Visitar a los clientes o sus personas de referencias, segn asignado para gestin de cobro siguiendo los procedimientos.
  • Tramitar los expedientes, referencias y llamadas de cortesa o de cobros a clientes con cuentas vencidas o en delincuencia.
  • Completar informe de visitas diarias y entrada de todos resultados de cada gestin realizada en el sistema Oracle.
  • Verificar reportes de desempeo y de seguimiento.
  • Procesar pagos recibidos en el terreno o desembolsos de prstamos.
  • Preparar libretas de pago
  • Realizar tareas adicionales asignadas por el supervisor.
Requisitos del Puesto
  • Conocimiento bsico de aritmtica, idiomas, ortografa, y gramtica. Precisin y correccin en el cotejo, publicacin ("posting"), verificacin de documentos escritos y conteo. Uso de calculadoras para hacer cmputos simples, mquinas fotocopiadoras, sistemas telefnicos, escritura de documentos simples en sistemas de computadoras, mquinas para el envo y transmisin de documentos (FAX) y cualquier otro tipo de mquina de oficina que requiera conocimientos y destrezas bsicas y simples.
  • Equivalente a una educacin de escuela superior.
  • Manejo del cuadro telefnico, Auto Discador, sistemas computadorizados y caja registradora
  • Excel, Outlook y Word
  • Anlisis de cuenta y riesgo
  • Buenas prcticas de documentacin
  • Adiestramiento sobre productos que se ofrecen y su competencia
  • Conocer el reporte de crdito
  • Automvil en buenas condiciones
  • Licencia de conducir
  • Marbete vigente
Destrezas especiales, conocimientos y habilidades (competencias):
  • Empata
  • Servicio al cliente
  • Puntualidad
  • Trabajo bajo presin
  • Disciplina
  • Trabajo en equipo
  • Responsabilidad
  • Actitud positiva
  • Amabilidad
  • Flexibilidad
  • Organizacin
  • Sensibilidad
Island Finance is an Equal Opportunity Employer

Conoce ms de nosotros en Island Finance y mantngase actualizado con nuestras ltimas ofertas de trabajo en Island Finance Empleos

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