Accounts Receivable Specialist

Job Summary

The AR Specialist is responsible for reconciling all payments received to payments posted. This includes establishing website access to obtain payment remittances. Client specific reporting will be generated monthly and on an as needed basis. A high level of payment research is required of the AR Specialist daily.

Major Responsibilities/Activities
Establish web site for yourself and other access to obtain payment remittances
Provide client specific instructions on payment posting requirements to the Payment Posting Teams
Reconcile payments received to payments posted providing detailed explanations for any payments which are unable to be posted
Identify the root cause of any missing remittance and establishing best practices to prevent future misses
Quality audit payment posting and provide feedback when required
Respond to customer email and phone inquiries in a prompt and professional manner
Create and send client specific reports via a secured FTP, internal automation and email transmission.
Continuous inner and external team collaboration and support to ensure client specific deadlines and accuracy requirements are achieved or exceeded
Coordinate training needs with direct manager to ensure optimal productivity
Maintain continuous focus on improving processes within the parameters of existing practices and procedures with an attitude of continuous improvement
Mandatory attendance (excluding unforeseen emergencies) the first 4 business days of the month
Other Responsibilities/Activities

Process or opt out of credit card payments
Create job aids for undocumented processes and update current job aids as needed
Conduct all job tasks, duties, and interactions with professionalism, respect, a positive attitude, and in accordance with company compliance policies and applicable government regulations
Assist with special projects or other necessary tasks as assigned by leadership
Maintain and foster business relationships
Follow all HIPAA and PCI compliance guidelines at all times
Requirements

Required Education, Skills & Experience

High School Diploma
1-2 Yrs. of business office experience dealing in payment transactions, reconciliation or payment posting
Demonstrated proficiency in Microsoft Excel, including the ability to create accurate, working spreadsheets
Strong sense of confidentiality and professionalism with information related to company and/or client operations
Highly motivated, proactive and organized with ability to manage time, prioritize work, and manage projects effectively
Strong verbal, written, and interpersonal communication skills
Must be able to work well under pressure and manage multiple demands at one time
Ability to function well within a cross-functional team setting and independently
Strong attention to detail and organization
Willing and able to adapt to changes in the work environment, procedures, priorities and job duties
Preferred Education, Skills, & Experience

Prior experience in medical billing and payment research
Prior experience in payment handling and reconciliation
Knowledge of insurance payers and clearinghouses
Working Environment/Physical Requirements

General office environment
Typing, sitting, standing, walking, some light lifting
Use of basic office equipment such as computer, fax, printer, copier, telephone, scanner
Infrequently required to work extended hours without advanced notice due to business needs