Account Manager

Job Details
Level
Experienced
Job Location
Suwanee Plant - Suwanee, GA
Position Type
Full Time
Education Level
None
Travel Percentage
Job Shift
Day
Job Category
Customer Service
Description
Price Industries Inc.

is on the search for a

Account Manager

for its growing US office and manufacturing facility located in

Suwanee, GA . This position will report to the Director, Customer Support Services and will be responsible for managing customer service (Account Management) and the order entry process-from customer inquiry to Production Control, to optimize customer satisfaction and support effective production scheduling. Successful candidate will lead and/or support strategic purchasing initiatives (specifics to be determined)
Responsibilities
Optimize customer satisfaction with the Order Entry process through: Order Entry Process Quality (e.g., accuracy, effectiveness, efficiency). Information-provide order status information both proactively and in response to customer inquiries
Continuously improve process effectiveness
In coordination with Manufacturing, support systematic lead-time reduction
Managing market pricing for all products, in coordination with the National Sales Manager and Marketing Communications. Maintain spreadsheets for pricing action decisions (i.e., competitive responses)
Manage rep contracts, in coordination with the National Sales Manager. Use software tools to define U.S. representative territories
Provide limited support for customer visits to the Price Technical Center (as appropriate). May include training and tours
In coordination with Shipping Management, serve as a consultant to optimize the function of the finished goods warehouse stock, to serve customers and best utilize available resources
Other duties as assigned
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required.

Ability to work effectively in a multitasking environment and work constructively under pressure
Ability to manage staff to optimize business processes, and to develop the organization for continuous improvement and self-sufficiency
Ability to work effectively with senior level customers, company senior management, factory supervision, clerical staff, outside suppliers, and others in our industry
Adept with office software such as Microsoft Office, including word processing, spreadsheet, database management and presentation software
Ability and desire to learn new software and apply it in improving business processes
History of learning and applying new concepts to business process improvement
Ability to plan and coordinate
Ability to make sound and timely decisions
Must be organized and detail oriented
Ability to pass a drug screen and background check
Relevant Experience/ Skills

4 years' experience of managing customer service
MUST HAVE:

5+ years working experience in HVAC manufacturing environment
Experience in sheet-metal industry a Huge Plus

ABOUT PRICE INDUSTRIES
We are the forefront leader in non-residential air distribution products across North America. We are committed to nurturing passionate and adaptable individuals who will play pivotal roles in shaping our future. After 75 years, Price remains a privately held family company with a deep heritage and commitment to innovation and service and social responsibility. Our long-standing vision, values, and the Price way of doing business are the cornerstones of our company.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.