Account Manager

Job Type
Full-time
Description
About MedOne:
MedOne is a full-service pharmacy benefit manager (PBM), serving clients and members nationwide. With a fully transparent, pass-through model, MedOne helps people conveniently access the most appropriate prescriptions at the most affordable price.
What You'll Do:
• Build and maintain business relationships by providing prompt and accurate service to promote customer loyalty
• First point of client contact for general inquiries such as escalated member issues, plan design questions, etc.
• Assist with onboarding new clients
• Manage client's pharmacy benefit design updates, projects, and follow-ups
• Organize and maintain client documentation within and outside of CRM
• Interact directly with internal and external clients to build positive relationships
• Assist with establishing and managing client project parameters and requirements
• Assist in creating, analyzing, and presenting prescription drug performance data and client specific plan recommendations
• Attend, present and record notes at client and/or vendor meetings
• Serve as back-up to the Member Advocate team when call volume is high
• Research and resolve issues pertaining to eligibility, claim adjudication, and billing
• Attend client benefit fairs and open enrollment meetings
What You Will Bring to MedOne:
• Bachelor's degree in business, marketing or related area or equivalent work experience.
• Intermediate knowledge of Microsoft Office products.
• Strong time management and prioritization skills, with the ability to thrive in a dynamic environment.
• Exceptional organizational skills to compile, track, and complete tasks independently and collaboratively.
• Strong listening, verbal, and written communication skills that convey understanding and clarity
• Desire to educate and consult with clients and business partners to resolve issues and develop solutions.
• Ability to travel up to 25%, including some overnight stays and air travel, with a valid driver's license, insurance, and a reliable personal vehicle.
Location:

Position will either be hybrid in Dubuque IA or remote in Madison, WI or Milwaukee, WI areas.

Employment Type:

Full-time, salaried/exempt position.
Reports To:

Strategic Account Executive
How to Apply:

If you're enthusiastic about helping others and eager to join a dynamic team, we'd love to hear from you. Apply now and take the first step toward a rewarding career at MedOne! You can submit your application through our careers page .
MedOne is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Job Offers are contingent on passing a background check and drug screen.