Restaurant Operations Supervisor

What began as an idea between two brothers to open a Mexican restaurant has
since grown into one of the largest, privately held Taco Bell franchisees in
America. At Border Foods, we work with a people-first mantra. From cooks to
cashiers to restaurant managers and beyond, we work together to bring to life
the Core Values of Border Foods. Welcome to our family where you will continue
to learn, evolve, and shape what comes next on our mission of making lives
better.
• What's in it for you?*
• Flexible scheduling
• Top pay in the industry
• Education programs, including GED and Tuition Reimbursement offerings
• Scholarship opportunities
• MedicalDentalVision benefits offered for all positions - even part-time!
• Free food!
• Vacation Time (Paid Time Off)
• Vacation Donation Program
• Border Family Cares Program
• Border Smiles Program
• An incredible culture that encourages career growth and support

As a Shift Leader your mission is to reinforce the Border Foods CORE values,
to include Accountability, Integrity, Family, Excellence, Teamwork, and
Empowerment.

At Border Foods, we will unlock the full potential of our employees and
guest's restaurant experience by creating safe welcoming and supportive
environments where everyone can thrive.

The purpose of the Shift Leader is to make the lives of the employees and the
guests better by creating opportunities to positively impact life experiences.
You are responsible for the operation of the entire restaurant and building a
strong team that consistently provides customers great food and a friendly
experience.
• Shift Leader Core Values:*Accountability & Integrity:* Consistently demonstrates integrity in actions and expectations
• Guides team members, ensuring they complete all assigned duties and serve safe, quality food in a friendly manner
• Scheduling and deploying the Team correctly
• Monitors the performance of each Team Member and hold them accountable for standards and expectations.
• Ensures a quality customer experience by driving fast and friendly service
• Maintains point of sale system by reporting all system failures and verifies download accuracy (e.g. pricing updates, menu changes).
• Ensure health and safety standards are met
• Adheres to all local, state, and federal laws and guidelines.
• Family & Teamwork* Creates unity in the team by building cross functional relationships
• Respond to Team Member questions and resolves employee issues in a timely manner.
• Provide a restaurant that is a safe place for team members to work and customers to visit
• Able to navigate challenging situations and provide appropriate guidance
• Motivates and supports the team through active listening and the ability to communicate to a wide variety of audiences
• Represents Border Foods in handling customer complaints andor issues; demonstrating a sincere approach and desire to find an effective solution.
• Instills a recognition culture that creates a positive work environment
• Excellence:* Strategic planner creates short term and long-term strategies for restaurant success
• Delivers profit by utilizing and interpreting the P&L; in order to make the appropriate financial adjustments
• Sourcing, hiring, and developing excellent Team Members
• Conducting New Hire orientation and developing the training plan for each new hire
• Minimizes loss through strict observance of cash handling policies, proper training of Team Members, and complying with all accountingbanking requirements.
• Empowerment:* Provides learning and development opportunities for all Team Members.
• Consistently demonstrates active and timely coaching capabilities.
• Seeks and shares ideas to help others succeed
• Required or Preferred Experience:* Must be at least 18 years of age.
• High school diploma or equivalent.
• Physical Demands:*

The physical demands for this position are sits, stands, bends, lifts, and
moves intermittently during working hours. These physical requirements may be
accomplished with or without reasonable accommodation.

The duties of this position may change from time to time. Border Foods
reserves the right to add or delete duties and responsibilities at the
discretion of Border Foods or its managers. This job description is intended
to describe the general level of work being performed. It is not intended to
be all-inclusive.

Border Foods is proud to be an Equal Opportunity Employer of Minorities,
Women, Protected Veterans, and individuals with Disabilities and does not
discriminate based on gender identity or sexual orientation.
• 'You are applying for work with a franchisee of Taco Bell, not Taco Bell
Corp. or any of its affiliates. If hired, the franchisee will be your only
employer. Franchisees are independent business owners who set their own wage
and benefit programs that can vary among franchisees.'*
• taco

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