ABA Clinic Operations Manager

About Us:
Discovery ABA provides Applied Behavior Analysis (ABA) therapy to children and teens with Autism and other developmental disabilities across North Carolina. We pride ourselves on exceptional patient care and a supportive work environment for our team. As a growing company, we offer ample opportunities for professional development, competitive pay, generous benefits, and a dynamic, fast-paced culture. Join us and make a lasting impact on children's lives!
Position: Operations Manager
The Operations Manager (OM) ensures the smooth day-to-day running of our ABA centers. This role covers scheduling, staffing, employee engagement, social media, facility management, and resource allocation. The OM collaborates with the Center Director and clinical team to ensure top-quality service while meeting compliance standards and fostering a positive work environment.
Settings:
This is an onsite role in our Southern Pines location: 9:00AM-5:00PM Monday-Friday.
Salary:
$50,000-$65,000+ Depending On Experience.
Benefits:
FSA and DCFSA (coming 2025)
Paid time off, holidays, and sick leave
Professional development opportunities
Quarterly bonuses
401K and match (coming 2025)
Health, dental, and vision insurance
Competitive salary based on experience
Key Responsibilities:
Operational Leadership:

Lead daily operations, implement policies, and enhance productivity.
Staff Management:

Recruit, train, and manage staff, fostering teamwork and growth.
Client Intake & Enrollment:

Oversee intake, assessments, and scheduling, ensuring clear communication with families.
Facility Management:

Ensure the center is safe and well-maintained.
Financial Management:

Manage the budget, monitor expenses, and identify cost-saving opportunities.
Quality Assurance:

Maintain compliance and monitor program effectiveness.
Stakeholder Communication:

Act as the main contact for clients, families, staff, and external parties.
Compliance & Risk Management:

Ensure regulatory compliance and manage risks.
Continuous Improvement:

Identify areas for improvement and lead efficiency initiatives.

Qualifications:

Bachelor's (or Master's) in Business Administration, Healthcare Administration, or related field (Master's preferred).
2+ years of operations management experience (preferably in healthcare or behavioral health).
Knowledge of ABA principles preferred.
Strong leadership, communication, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency in Microsoft Office Suite.

Equal Opportunity Employer:

We are committed to diversity and inclusion, and we provide equal opportunities to all employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.