Service Manager, Phuket Branch

At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
• Job Summary：*

1.Managing OM & PM service team

Overseeing the allocation/assignment/scheduling of service teams to ensure they have been carried out appropriately, and in efficiency manner*
2. enhance service delivery quality level and customers satisfaction,

Providing supports to implementation of accurate service report and timely reporting documents

3. Coordinates with Sales team and clients

meeting with customer in all aspects of sales and services functions

4. control & monitoring all expenses in team to maintain positive gp

first approve of timesheet, Job document and all technician & engineer expenses

5. control all ot and parts

approve and recheck all ot of staffs & withdraw spare parts

4.*Monitoring service staff performance/improvements

monitoring service teams performance/improvements, including administration of KPI measurement and records.

5 Safety Audit.

To audit safety and support team about the problem which team require / provide safety tool, VAN & PPE CHECKING
• Responsibilities*:
• Position Summary*: Describe the overall purpose of this position, including the value that it brings to the organization.
• (*วัตถุประสงค์ของตำแหน่งงาน* / *ความจำเป็นของตำแหน่งงาน*)*
• Managing PM & OM service technician team activities to ensure effective implementation of and compliance with divisional procedural/systems requirements, etc.
• Controlled, Using & checking files such as DFSD & Oracal system, Job & parts transfer Instructions, CAT system & product Specific etc.
• Random Check daily job allocation for Service assignment detail.
• Carry out investigation into customer complaints and provide written responses to complaints and initiate corrective actions where necessary.
• Monitoring the utilization and the suitability of the company's equipment & manpower or OM & PM engineers & technicians.
• Monitoring & checling the allocation/assignment/scheduling of O&M and PM service engineers & technicians teams to ensure they have been carried out appropriately, and in efficiency manner.
• Perform and providing on the job training to new service staff to continuous improvements to enhance productivity of service team and operational efficiency.
• Providing consultative supports to all service engineer & technician staff to ensure complete knowledge of, and compliance to clients' requirements, including accuracy and timeliness of service report.
• Monitoring service staff performance/improvements, including his staffs of KPI measurement and records.
• Reviewing, Recheck, implementing, maintaining, and maintenance the equipment/Car & manpower
• Review, Recheck and Receipt of all PR & PO from Subcontractors to ensure all Job completely and fully with sevice quality to customer with safety condition.
• Previding supports to enhance service delivery quality level and customers satisfaction, i.e. implementation of accurate and timely reporting documents.
• Make service appointments with customer and Prepare responses to customer's inquiries.
• Prepare service briefs for service staffs in local language where necessary.
• Assist to identify training needs of all staffs and provide for sufficient levels of training so that staffs are able to carry out their jobs and improve what they do.
• Perform other tasks/assignments as assigned by managerial level.
• Coordinates with Sales & Biz support team and clients in all aspects of sales and services functions.
• Completes and be responsible for all of functional reports as assigned.
• Identifying staff's training needs and implementing/providing of required training/continuous improvements to enhance productivity and operational efficiency.
• Providing consultative supports to divisional staff to ensure complete knowledge of, and compliance to clients' requirements, including accuracy and timeliness of service.
• Providing supports to enhance service delivery quality level and customers satisfaction, i.e. implementation of Key Account Management System, accurate and timely reporting documents.
• Conduct on-site to check and QC all service's performance appropriately.
• Monitor & control all engineer or technician shall work together, if any one is absent, another one will deputize for each other.
• The position is accountable for strictly complying with IR's Code of Ethics.
• The position is accountable for implementing assigned responsibilities and activities to attain EH&S goals and objectives and compl