Senior Casework Officer National Position

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and more than 25 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees delivers lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
• Job Overview/Summary*:
The Senior Casework Officer (SCWO) provides both general processing and advanced casework services on behalf of refugee applicants to the USRAP, including data entry of refugee case file information into START. The SCWO ensures cases are error-free and are ready for adjudication by an officer of the United States Citizenship and Immigration Services (USCIS) for final adjudication. This position is also responsible for supporting USCIS circuit rides to Thailand and the region. Senior Casework Officers achieve and maintain a high
• performance standard based on a thorough knowledge of, and adherence to, established resettlement policies and procedures regarding current refugee processing eligibility criteria, database, and file management guidelines, the role of US Resettlement Agencies and refugee producing country conditions.
• Major Responsibilities*:
• Travel independently or as part of a team within Thailand or to regional locations to conduct pre-screening interviews or support USCIS circuit rides when required
• Conduct prescreening interviews of refugee applicants in a manner that demonstrates a senior level understanding of the US Resettlement Admissions Program and background information relevant to specific caseloads
• Perform quality control following the interview process to finalize cases for USCIS presentation, ensuring error detection and correction in accordance with USRAP guidelines and the cooperative agreement.
• Support USCIS officers during circuit rides by ensuring schedules are accurate, briefing applicants, completing casefiles and document review prior to presenting a case to USCIS, completing quality check of documents after USCIS interviews, completing case updates into START and quality checking data in START after circuit rides
• Maintain a high level of professionalism when representing RSC at meetings with partners when required
• Respond to case-specific inquiries from other RSC staff and/or partner organizations
• Send a regular report of quality check trends detected from case analysis of data in START
• Perform work in adherence to policy and procedure
• Keep immediate supervisor informed of developments in daily caseloads, including any urgent protection or medical conditions of applicants and their families
• Assume formal mentoring responsibilities for 1-2 assigned Caseworkers when required
• Other duties as assigned by supervisor, in line with the job scope
• Key Working Relationships*:
• Position Reports to*: Casework Manager
• Position directly supervises*: N/A
• Other Internal and/or external contacts*:
• Internal*: All Thailand and Malaysia RSC staff
• External*: IOM, RPC, RAs, UNHCR, USCIS, and local partners as required
• Job Requirements*:
• Education*:
• University degree in any field
• Work Experience*:
• At least two years of relevant professional experience with previous data collection and interviewing experience required
• Resettlement processing or other NGO experience is preferred
• Previous work in a multi-cultural environment is advantageous
• Demonstrated Skills and Competencies*:
• Able to travel whenever required, both domestically and internationally
• High level of professionalism while carrying duties per the SOPs (i.e. integrity and confidentiality)
• Solid organizational skills with the ability to juggle multiple tasks, set priorities, effectively manage time, and meet deadlines and work well under pressure in a fast-paced team environment
• Strong communication skills with a demonstrated ability to communicate and work effectively and professionally with partners, colleagues, beneficiaries, and interpreters
• Problem-solver who takes initiative to provide solutions
• Ability to perform interviews and data collection through good listening and analytical skills.
• Meticulously attentive to details, and able to ensure compliance of policies and procedures by team members, providing feedback in a professional and constructive way
• Excellent data entry and report writing skills; ability to produce grammatically correct, error-free reports
• Able to do advanced quality check on cases utilizing Tableau reports
• When requir