Business Process Expert

As Business Process Expert, ERP Business Transformation to support Supply Chain-Procurement Department,

Are you an experienced professional who is passionate about business process improvements and technology innovation to drive high impact products within organizations? If so, Pandora embarking on an exciting ERP journey to create a new strong digital backbone for the biggest jewellery brand in the world. The ERP business transformation will go on for multiple years and is foundational for the delivery of our Phoenix strategy. The programme is a great opportunity to develop your career, build new capabilities and contribute to the future growth of Pandora.

We are embracing Agile methodology structured around product teams with clear focus on business outcomes. Strong and passionate Business Process Management is a key component of realizing these ambitions. In this newly created role, you contribute product domain as part of the cross functional team to ensure Pandora is adapting industry best practices and process at the heart of evolving our business and delivering growth. Have we sparked your interest?

If so, we would love to hear from you!
• s;
• As a Business Process Expert within the Pandora ERP business transformation (Warehouse Management / Procure to Pay / Plan to Produce / Order to Cash / Manu Costing) program, you will be responsible for understanding business processes to help drive process and technology innovation. You will work with business stakeholders / SMEs to understand current processes, examine issues, and perform root causes analysis, while also partnering with Technology team on product implementation. You will contribute to business process implementations in ERP (Warehouse Management / Procure to Pay / Plan to Produce / Order to Cash / Manu Costing) systems, train, and support users, identify areas of improvement and develop and promote respective solutions. You will act as the connector between functional domains and ensure that we are always working on the things that creates value for our consumers, employees, and the business. This also includes delivery of our Crafting & Supply Strategy 2026 and the ambition of creating the SMART factory and Data-driven manufacturing.
Your key accountabilities will be to:
• Work closely with stakeholders across the business, namely within Supply Chain, Finance, and other teams to ensure business needs are addressed.
• Identify process improvement opportunities, focus on standardization and challenging existing processes where appropriate.
• Facilitate cross functional / site alignment and understanding of processes related to assigned topics, document the processes in the form of Standard Operating Procedure (SOP), Working Instruction and / or Training Materials.
• Evaluate business processes and identify where SAP S4/HANA ERP out-of-the-box functionality can be utilized or where business process changes and / or system development is needed to achieve business objectives.
• Drive continuous improvement efforts to increase functional & user efficiency and derive value within PPT's business systems.
• Provide full implementation support throughout the SAP S4/HANA ERP program (i.e., business requirements analysis, documentation, testing, training, go live planning and post go live support)

Process & Solution Design:
• Participates in gap discussions and provides inputs on final solution for gaps, liaises with Programme Management for decisions, options evaluation and business process change implications
• Note:
Conference Room Pilot (CRP) is a key implementation strategy that tests normal business case scenarios in a proposed new system to uncover people, process, and system issues, generate resolutions and define action steps needed to complete the implementation_

Build / Configuration / Testing:
• Clarifications on design, provides configuration data, incremental build validationใ
• Participates in CRPs, provides inputs on data migration strategy and plan.
• Participates in System Integration Test (SIT), validates test cases, validation of data migration mock runs, inputs to data cleansing, user roles and responsibilities.
• Participates in User Acceptance Test (UAT), end-user training, validation of data migration mock runs.
• Support backlog of use cases and partner with multiple internal functions and technology centres to design solutions

Production Transition:
• Inputs to production instance configuration user roles and responsibilities.
• Perform and assess data reconciliation, Master data setup.
• Inputs to cut-over planning and final go-live decision
• Qualifications;
• What is needed to succeed:
• 5+ years of manufacturing industry experience
• In-depth experience in one or more ERP processes - Warehouse Management / Procure to Pay / Plan to Produce / Order to Cash / Manu Costing
• SAP S4/HANA Manufacturing, Supply Chain experience will be an added advantage
• Operational business experience, ideally in