Service Intelligence Analyst

Responsibilities:
• Service Intelligence Analyst will be responsible for ensuring that not only sufficient capacity exists within Enterprise Data Platform infrastructures to meet Business Unit demands, but also service continues to operate within defined Service Level Agreement (SLA).
• He/she will leverage Refinitiv tooling e.g. Elasticsearch Logstash Kibana (ELK) stack, Grafana, DataDog along with other data analysis/visualization tools e.g. Tableau Prep, Tableau Desktop, Microsoft Excel, Microsoft Power BI to;
• Define key measures and set up appropriate monitoring to indicate capacity/service status
• Review the capacity/service status across infrastructures to assess risk levels, address issues with relevant teams, and progress open actions
• Analyze both client level and system level usage data and be able to provide insights and recommendations
• Provide regular reports to key stakeholders to communicate the current status and drive actions to a timely closure
• This role will also have an opportunity to liaise with many Development teams across the globe to troubleshoot, analyze, and investigate capacity/performance related issues in the infrastructure to resolve them.

Qualification:
• Bachelor degree in Business, Technology, or Operations Management.
• Strong critical thinking and analytical thinking
• Strong data analytical skill
• Strong administrative and organizational skills required, as is a focused attention to details
• Strong working knowledge of Microsoft Excel (preferably to advanced level)
• Good background in data visualization concept and tools. Tableau knowledge is preferred
• Good background in any programming or scripting languages. Python knowledge is preferred
• Good communication in English and strong interpersonal skills required
• 2-3 years experience working in a technical environment or with a technical organization

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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