Senior Lead, Business Operations

*Why Kyndryl
• Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl?

We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities. We invest heavily in you - not only through learning, training, and career development, but also through the flexible working practices and stellar benefits that help you grow and progress long-term. And we give back - from planting 90,000 trees in our first 3 months as part of our One Tree Planted initiative to the Corporate Social Responsibility and Environment, Social and Governance practices embedded within everything we do, we are committed to powering human progress in an ethical, sustainable way.
• Your Role and Responsibilities
• - Provides operations management supporting including facilitating elements of business unit or function management review processes and systems; operational support for overall financial performance; revenue/profit performance analysis; account growth and erosion analysis; cost and expense budget management/analysis; working with the business to analyze and optimize operations for peak performance; and analysis of key initiatives and gaps.
• Additional responsibilities can include development and management of business processes including quality assurance, business controls and procedures; client satisfaction deployment and ratings; plan administration; and outreach to geographies and global counterparts to advance standard processes and deliverables.
• Employees in this role can be evaluated in a variety of ways via measures such as client satisfaction, process performance and satisfactory audits.
• Management: Define and execute management system for Country Leader e.g overall management system, cadence, closing business reviews, AdHoc review including guidance on focus items, outcomes, templates, frequency, ensuring quality of the outcomes and set up of repositories.Operational support at the Client unit level and above (WW/Geo/Market).
• Strategy: Lead and integrate Fall Plan process, with focus on business strategy. Represent Country leadership towards other Shared Services (e.g Q2C, CIO WFM, L&K etc.)
• Sales: Sales Cadence, Sales Productivity and management. Sales pipeline management system including weekly reporting, analysis to identify/address challenges and drive improvements in sales also pipeline hygiene.
• Incentive enablement: Provide guidance and oversight for end to end quota setting for sellers/non sellers, process incremental incentives programs where applicable, act as an escalation point within incentives process.
• Account Focus/Forecasting & RM: Work closely with Finance for forecasting (revenue, cost, GP) and roadmaps (risks/opportunities). Define, drive and follow up improvement actions, execute/project manage some of the roadmap items.
• Forecast might include matrix teaming Vended and IRM Spend, Cost take out, headcount forecast, Advance delivery, which required to work closely with Leaders, first line managers and extended team in order to push for action & Kyndryl Thailand/Vietnam business leveraging standard, automated, and trusted data-based management system focused on analytics, action, and decision making.
• Define, execute, and continuously improve the Thailand/Vietnam management system on behalf of the Kyndryl Leader & aligned to top-down direction from WW.
• Serve as trusted advisor on business performance.
• Proactively make recommendations based on data analysis.
• Lead initiatives to improve performance.
• Collaborate with multiple departments such as Sales, Delivery, marketing, HR, Learning, WFM, Finance, CIC and Q2C.
• Required Technical and Professional Expertise
• - E2E Bus Ops knowledge
• Use Office Systems/Applications
• Implement Communications Teamwork
• Lead Teams in a Matrixed Environment
• Preferred Technical and Professional Experience
• Lead Business Process Assessment/Implementation
• Advise Management
• Required Education
• Bachelor's Degree

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks (KINs) are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
• Other things to know
• Primary Job C