Commercial Manager

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Commercial Manager is responsible for the overall strategic management of the hotel by establishing effective working relationships with senior team members, in particular the General Manager, Director of Operations, Operations Manager, Director of Finance, Finance Manager, Director of Human Resources and Human Resources Manager. This role provides support and advice to the General Manager in strategic planning and overall business goals relating to business development issues of the brand and the hotel, protecting and guarding corporate standards, brand integrity and hotel image.
• What will I be doing?*

As the Commercial Manager, you will be responsible for performing the following tasks to the highest standards:
• Scope*
• Oversees and has direct accountability for delivering all hotels revenues and more specifically:
• Rooms
• Conference and Banqueting
• Food and Beverage
• Other revenues
• Own commercial planning calendar
• Direct and oversee all C&E sales and conversion activity
• Own the creation and execution of the Revenue Proposal for the property or cluster
• Manage hotel sales strategy activities
• Manage hotel level marketing activities (Online and Offline)
• Manage hotel level Public Relations activities
• Responsibilities/ Key accountabilities*
• Execute the hotel / cluster commercial focus plan in partnership with regional resources and RMCC as appropriate.
• Develop and execute on plans to drive total hotel revenue.
• Achieve unfair market share as a result, maintain REVPAR index at or above 100%
• Lead with charisma, skill, energy and focus the various functional strands of:
• C&E Sales with a specific strategy for different segments (MICE & Wedding)
• Revenue Manager
• F&B Sales
• Room sales
• Hotel marketing activity
• Develop detailed and real time knowledge of all competitor and market activity to maintain own position of market leadership.
• Optimally manage to the benefit of the hotel / cluster, relationships with all stakeholders, owners, hotel teams, Hilton Worldwide matrix resources.
• Prepare professional accurate and timely reports that show progress through clear and concise metrics and management information.
• Ensure all systems are updated with real time accurate data.
• Own sales accountability for all hotel accounts.
• Design, gain agreement and execute the hotel's marketing plan under the guidance of regional marketing team (includes business objectives, strategies, budget, targets in alignment with regional and global approach).
• Implement and leverage all agreed Hilton Worldwide, Asia Pacific or Regional marketing and sales promotions for all business segments (e.g. leisure and meetings).
• Manage and review the effectiveness of all F&B promotions according to brand guidelines.
• Support the brand proposition and execution through monitoring, managing all on-property. collateral, internal or external images, 3rd party collateral, events etc under the guidance of BPS.
• Drive Honors customer acquisition through execution of global Honors campaigns and development of relevant on-property initiatives.
• Identify local partnerships to support and maximise the hotel revenue in conjunction and with authorisation of regional marketing.
• Work with the e-Commerce teams to ensure online hotel content is accurate and visible through other distribution channels.
• Work with the Marketing Communication teams (both Corporate communications and Brand PR) to maximise positive visibility and positioning of hotel.
• Consistently conforms to Hilton Worldwide brand standards and corporate identity guideline and utilizes all marketing and communication tools (under the guidance of regional marketing and BPS).
• Measure and report on performance of campaigns for the hotel.
• Lead, engage and develop team, and maintain a live succession plan.
• Participate in the leadership activity of the hotel including duty management as required.
• What are we looking for?*

A Commercial Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• A strong understanding of all commercial