Client Success Manager

*About us*:
Here at Sojern, we are on a mission to empower travel marketers to move travelers from dream to destination. Powered by machine learning and travel data, Sojern is quickly becoming the #1 travel marketing platform serving thousands of hotels, attractions, airlines and destinations worldwide.

We made Deloitte's Technology Fast 500 list 6 years in a row, were recognized on the Top Company Cultures list by Entrepreneur Magazine, and were named a Best Place to Work by AdAge. As a globally distributed company, we are headquartered in San Francisco with employees based in 14 countries and counting.

Our team is passionate about travel and the core values that define our culture: Win as a Team, Embrace Inclusion, Be Genuine, Deliver Wow, and Center Around the Customer.

Need more convincing? Check out our Glassdoor reviews!
• The role*:
As a Customer Success Manager in the commercial team, you will play a critical role within the company through hands-on management of advertiser campaigns while developing and maintaining our partner relationships.

If you thrive in a fast-paced, innovative and collaborative environment, and are excited by the prospect of helping to establish and grow a new regional office, then Sojern is the place for you!
• Lead the day-to-day, post sales relationship with a portfolio of digital advertising clients
• Attend client meetings and present Quarter/Monthly Business Review to clients directly
• Take ownership of your book of business to drive relationships and growth with your clients leading to renewals and upsells, ensuring campaign success and client satisfaction
• Coordinate with AdOps, analyze campaign performance and provide recommendations to ensure client satisfaction
• Monitor and influence campaign performance and provide optimization requests when required.
• Partner closely with internal teams on day-to-day operational processes and larger, high-impact strategic improvements -with special focus on our business in Asia Pacific.
• Able to troubleshoot and resolve campaign set-up related issues with the customer
• Able to manage large volumes of live campaigns
• What you bring to the table*:
• Experience in communicating and writing in English and Thai
• Account Management Experience
• An understanding of the ad-tech landscape
• Ability to liaise with regional clients, managing multiple accounts while providing exceptional client service
• Experience in working with high-value client and chains
• A keen interest or understanding of the Programmatic, Exchange, Network & Display space
• Experience in Hospitality Industry
• Strong analytical ability that leverages our data-driven platform to produce successful campaigns
• Excellent written and verbal communication skills
• Experience in running or managing SEM or Facebook campaign is a plus
• Willing to wear multiple hats and roll up your sleeves to get the job done
• Perks*:
• Flexi-Fridays: No internal meetings and shut down at Noon every Friday
• Flexibility: Remote and hybrid work options, so our team can enjoy flexibility and do their best work regardless of location
• Equity: Stock options are offered to every employee
• Tech: Monthly cell phone & wifi stipend provided, in addition to laptop and tech equipment for your home office
• Paid Parental Leave: 16 weeks pay for birthing parents and 12 weeks pay for non-birthing parents, beginning the day of joining until the child's first birthday. Where a local country has more liberal leave protocol, we happily comply! #embrace-inclusion
• Learning Opportunities: All employees receive a membership to LinkedIn Learning, plus you will have access to training and support to help you grow while leading creative and challenging projects
• Sojern Gives Back: We regularly organize office volunteer programs with local charities and organizations, as well as provide 40 hours of paid time per year to volunteer
• Culture: Strong core business values, focus on teamwork, vibrant, social and fun environment
• Travel Perks: IATA membership and personal travel 'hotel stay' benefit
• Recognition: We use Bonusly to allow our team to recognize performance and teamwork #deliver-wow #win-as-a-team
• Wellbeing: We take a whole-person approach to your wellness with Spring Health mental health benefits, a Wellness Coach, and Employee Assistance Programs
• Our Commitment to Diversity Equity and Inclusion*:
At Sojern, we work to create a brave space that seeks out, embraces, and promotes diverse thoughts, beliefs, and experiences of Sojernistas globally.

Embracing our differences and celebrating them moves us towards our goal of making travel inclusive of all. Sojern has over 15 employee-led Affinity Groups, including Embrace Inclusion, So-Proud, Sojern Women's Group, Sojern Gives Back, and more, which are the core of our culture, fostering belonging, inspiring learning, and creating opportunities for all Sojernistas across the globe.
• At Sojern, we value diversity and al