Casework Officer National Position

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and more than 25 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees delivers lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
• Job Overview/Summary*:
This position is primarily responsible for assisting eligible refugee applicants to prepare the best possible case file for adjudication by an officer of the United States Citizenship and Immigration Services (USCIS). The Casework Officer prepares case files on behalf of refugee applicants to the USRAP including data entry of refugee case information into START. Casework Officers achieve and maintain a high-performance standard based on a thorough knowledge of, and adherence to, established resettlement policies and procedures regarding current refugee processing eligibility criteria, database, and file management guidelines, the role of US Resettlement Agencies, and refugee-producing country conditions.
• Major Responsibilities*:
• Learn and implement established IRC Resettlement Support Centre (RSC Asia), Population, Refugees, and Migration (PRM), United States Citizenship and Immigration Services (USCIS), and Refugee Processing Centre (RPC) policies and procedures.
• Conduct prescreening interviews and case updates of refugee applicants in accordance with USRAP guidelines and the cooperative agreement and in a manner that demonstrates an understanding of the US Resettlement Program and background information relevant to specific caseloads.
• Provide support to USCIS Circuit Rides, including roll call, case composition updates, file review, decision letter preparation, and distribution.
• Implement comprehensive quality control of documentation and ensuring all required documents are available, verified and updated in START.
• Keep immediate supervisor informed of developments in daily caseloads, including any urgent protection or medical conditions of applicants and their families.
• Perform work in adherence to policy and procedure.
• Perform timely advanced casework on special caseloads in a manner that demonstrates a comprehensive understanding of USRAP policies and practices.
• Travel independently to regional locations outside and within Thailand to conduct prescreening interviews and provide USCIS support.
• Responds to case-specific inquiries from other RSC staff.
• Performs other duties as assigned by the supervisor.
• Key Working Relationships*:
• Position Reports to*: Casework Manager
• Position directly supervises*: None Indirect Reporting: N/A Other Internal and/or external contacts
• Internal*: IRC Thailand Staff
• External*: UNHCR, IOM, Other
• Job Requirements*:
• Education*:
• University degree in any field
• Work Experience*:
• At least two years of relevant professional experience with previous data entry experience required.
• Resettlement processing, interview experience, or other NGO experience is preferred.
• Previous work in a multicultural environment is advantageous.
• Demonstrated Skills and Competencies*:
• Able to travel whenever required, both domestically and internationally
• High level of professionalism while carrying out duties per the SOPs (i.e. integrity and confidentiality)
• Able to perform data processing/data collection through good listening and analytical skills.
• Good time management skills and ability to multitask.
• Able to work effectively under pressure, and with repetitive work, within specified targets and deadlines.
• Proven data entry/management skills
• Meticulously attentive to details with high accuracy and manages own quality control.
• Problem-solver who takes initiative to provide solutions.
• Good report writing skills - the ability to produce precise and error-free reports.
• Good communication skills with a pleasant demeanor
• Able to multitask, work effectively under pressure and manage repetitive work.
• A team player who is also able to think and work independently.
• Flexible and able to work in a fast-paced, multicultural environment.
• Language and Computer Skills*:
• Excellent verbal and written English language skills are required.
• Working knowledge of a refugee language is desirable.
• Proven advanced data entry skills with extreme accuracy, attention to detail, and self-checking abilities required.
• Ability to type 40 words per minute required.
• Working Environment*:
The position is currently based in