Solution Owner Technical Information

Solution Owner Technical InformationFunctional area:
ServiceOnsite or Remote:
HybridPrimary Skills:
Growth Mindset, Analytical Thinking, Diversity, EquityCountry/Region:
SELocation:
Örebro, Orebro County, SE, 70191Company name:
Epiroc Rock Drills ABDate of posting:
Dec 19, 2024Are you looking for a role with a good balance of autonomy and support? Do you like a dynamic environment while maintaining a level of stability? Would you like an opportunity to be part of the future of service applications and make sure we have the best possible solution for our customers?Then join our Global Business Operations team as a Solution Owner Technical Information.Join our team!This is an exciting opportunity for you to lead the future of the service application portfolio!As part of Epiroc's digitalization strategy, Process Councils drive applications within their domain.
In the Parts and Service division, the Global Business Solutions Team is dedicated to making relevant applications and processes enhance our business.
We are a dedicated team aligning our applications and processes to best digitalize our future business and better serve our internal users and customers.If you join our team, you will be part of a skilled group of committed and helpful colleagues who all take pride in our core values:
Collaboration, Commitment and Innovation.Your missionAs a Solution Owner - Technical Information, you will play an important part in shaping our future by looking after the Technical Information solution area that is enabled by applications such as Techinfo, Acrolinx, and Schema ST4.
You will act as an overall owner of the Technical Information Solution, aligning and optimizing efforts and spend on processes and applications relevant to the solution area, ensuring sustained level of quality and performance while focusing on continuous improvement.You will define the gap between AS-IS and TO-BE, make recommendations and manage optimizing solution relevant processes and applications (including change management).
You will also optimize support so that workflows, knowledge articles, and basic administration resources are leveraged to provide best value service for responsible areas.Your profileWe believe you have a minimum of 5 years of experience with customer service/aftermarket and a good understanding of mining and/or construction equipment.
You also need experience in Technical Information and/or technical documentation management, content management, parts information, and quality/compliance assurance of documentation.The ideal candidate for the role is conscientious, calm, collaborative, and courageous, has great communication and collaboration skills, and a good level of English (speaking and writing).Life at EpirocBy joining our team, you can expect an atmosphere of creativity, innovation, and workplace diversity.
You will be a part of a group of skilled and helpful colleagues who live by our core values:
Collaboration, Commitment, and Innovation.
In addition to the fact that we have a culture that is characterized by development combined with having a good balance between work and leisure, some things make us a little extra proud to work at Epiroc.The location for this role is preferably Örebro, Sweden, but other locations in the proximity of Epiroc offices may be considered.
Occasional travel may be required.Application and contactsAt Epiroc, we value diversity, and we strive to accelerate a diverse culture where everyone belongs.
Therefore, we encourage qualified candidates from all over the world to apply.In this recruitment process, we review applications continuously.
We welcome your application as soon as possible, by creating an account in our recruitment system.
The last day to apply for this position is 01/20/2025.We are committed to a thorough recruitment process, including interviews, reference checks, and assessments.
To ensure a safe working environment, we conduct identity checks and drug and alcohol screening.
Our process is designed to be fair and inclusive; you can expect transparent communication and a balanced evaluation of your skills and experience.For questions about the position, please contact:
It all starts with people.
The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population.
To succeed, we need to speed up the shift towards more sustainable mining and construction industries.
We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.
All new thinkers are welcome.
We are looking for those who want to develop, grow, and dare to think new.
In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation.
We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working.
This is how we do business for a sustainable future.
Learn more at ***
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