Technical Account Manager

As a Technical Account Manager (TAM) at CNTXT, you will help customers successfully adopt Google Cloud products.
You will lead organizations through the strategic and technical facets of their Google Cloud transformation journey.
You will oversee the successful delivery of Cloud Consulting engagements and provide guidance to drive customer adoption of Google Cloud services.In this role, you will regularly engage with various stakeholder groups, including leadership of enterprises and a cross-functional, geographically dispersed team.Responsibilities:
Lead the adoption of Google Cloud products by guiding customers through their implementation journey.
Provide technical leadership, manage project timelines, and develop business strategies.Advocate for customer needs, working with Google to remove adoption blockers and drive new feature development.Develop long-term relationships with key stakeholders, leading quarterly business reviews and strategic sessions to align Google Cloud services with business needs.Plan for product launches and customer events, coordinating with teams like Support and Site Reliability Engineering to ensure smooth delivery.Create best practices and reference assets from customer engagements to improve processes and accelerate Google Cloud adoption.Qualifications:
Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.8 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or IT consulting.
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