Casual Restaurant Manager Sindalah Island-NEOM-Red Sea

Job ID: 24196525 | The Luxury CollectionView on Map: The Syanne A Luxury Collection Resort Sindalah

The All-Day-Dining Casual Restaurant is a contemporary dining destination that invites guests to embark on a culinary adventure like no other. Inspired by the concept of 'The Great Storyteller,' we redefine global cuisine through the eyes of a chef whose nomadic travels bring together a world of flavors and stories. From our hybrid à la carte and buffet breakfast to an all-day à la carte menu and interactive open kitchen and bar counter, the restaurant promises a personalized, immersive dining experience.
Seeking an exceptional Restaurant Manager to lead our front-of-house team, ensuring that every guest's journey with us is as unforgettable as the dishes we serve. If you have a passion for hospitality, a love for storytelling through food, and a flair for creating warm, personalized dining experiences, this might be an opportunity for you.
What We're Looking For:

Proven experience in restaurant management or a similar leadership role within a fine-dining or contemporary hospitality environment.
A deep passion for global cuisine and an understanding of how food tells a story, enhancing the dining experience.
Strong leadership skills with a compassionate, empowering approach to team development.
Exceptional communication skills and the ability to build lasting relationships with both guests and team members.
A keen eye for detail and a commitment to maintaining high standards of service, cleanliness, and guest satisfaction.
A positive, energetic personality with a natural ability to lead by example and create an inclusive, engaging work environment.

Key Responsibilities:

Oversee the day-to-day operations of the restaurant, ensuring a seamless flow of service from breakfast through dinner.
Lead, inspire, and mentor a diverse team of servers, bartenders, and kitchen staff, fostering an environment of collaboration, creativity, and excellence.
Curate unforgettable guest experiences by ensuring personalized service that reflects the unique concept of Odyssey.
Develop and implement operational strategies that elevate the quality of service, improve efficiency, and maintain a high standard of cleanliness and organization.
Analyze guest feedback, sales data, and performance metrics to continuously improve both the guest experience and overall restaurant performance.
Maintain a welcoming, warm atmosphere, where both guests and staff feel part of a larger, shared culinary adventure.

CORE LEADERSHIP RESPONSIBILITIES
Managing Day-to-Day Operations

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Maintains service and sanitation standards in restaurant.
Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Leading Food and Beverage Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Ensures and maintains the productivity level of employees.
Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
Ensures compliance with all applicable laws and regulations.
Ensures compliance with food handling and sanitation standards.
Ensures staff understands local, state and Federal beverage laws.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
Establishes guidelines so employees understand expectations and parameters.
Monitors beverage service in compliance with local laws.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
Empowers employees to provide excellent customer service.
Acts as the guest service role model for the restaurant, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
Handles guest problems and complaints.
Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
Ensures corrective action is taken to continuously improve service results.
Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
Manages service delivery in outlet to ensure excellent service from point of entry to departure.

Managing and Conducting Human Resource Activities

Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
Ensures employees are treated fairly and equitably. Strives to improve employee retention.
Ensures employees receive on-going training to understand guest expectations.
Solicits employee feedback, utilizes an 'open door' policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Strives to improve service performance.
Ensures recognition is taking place across areas of responsibility.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Assists servers and hosts on the floor during meal periods and high demand times.
Recognizes good quality products and presentations.
Supervises daily shift operations in absence of Assistant Restaurant Manager.
Oversees the financial aspects of the department including purchasing and payment of invoices.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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