Preferred Nationality:
Saudi NationalWe are looking for a Solution Integration & Operations Engineer to support current teams. In the perimeter of the DelOps Team, the contractor will participate in the operations (RUN phase) and delivery (BUILD Phase where needed) of solutions to end customers. The contractor will work with teams (mainly Project Managers, Service Delivery Managers, R&D department, and other DelOps members) to succeed in his mission - language written/spoken is English.Tasks description during the contractor mission:
RUN Phase Project:
Technical support of Cloud, On-Premises, and Hybrid services
Design and implement changes into the systems
Maintain and enhance internal tools to improve service industrialization for Cloud and On-Premises services
Provide technical guidance for new or evolution of services and for consolidated technical analyses
Lead the optimization of service reliability, performance, and security
Provide technical direction when CAB requires tier II input, expertise, or changes with high-risk impacts on customer SLAs
Responsible for product and technical knowledge ramp-up of the Tier II Support team
Participate in the definition of production requirements
Manage performance. Track and report critical supply and demand metrics. Use data to optimize processes, creatively solve problems, and track results
Participate in the preparation and review of technical product & customer-specific documentation
Maintain all technical documentation up to date and with quality
Participate in the 24/7 shift rotation in the teamBuild Phase Project:
Install and configure the solution on hardware or VMware
Integrate the solution at the customer site or hosted, connecting with customer backend or core network elements
Write some technical documentation
Review the customer acceptance plan documents and update if needed
Follow the Thales process and best practices defined within DES
Assist the development and validation team during the project
Provide visibility to Validation Technical Leader and Project Manager on his/her work progress (actual and estimated time to complete tasks)
Execute the acceptance test plan with the customers
Write the Operation and Maintenance Guide (OMG)#
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