Services Marketing & Development Manager• Drive Services Sales Growth through developing and improving Services Products (VAS).
• Set yearly Services Sales Strategic plan based on other departments' input - mainly Operations and Purchasing and in line with the company Strategic direction.
• Develop the short and long term plan for new services launches.
• Responsible for the management of new services launch including the 3 months after launch stabilization.
• Apply systematic search techniques to assure 100% update on the new and developing services.
• Continuously improve and develop the existing services packages.
• Collaborate with the services Managers to update the services strategies and road map.
• Work with the marketing department to initiate the marketing plans for the year ahead.
• Ensure continuous flow and analysis of customers' feedback.
• Reserve the Services brand through continuous improvement of in-store Kiosks, counters, etc. as well as value-added services material used.
• Define the set of measures and KPIs that enable the monitoring of the progress toward the desired services sales goals.
• Conduct (with the support of CRM & Marketing departments) customer surveys of the services offered by the Company and rectify any outages.Language RequirementsArabic - Native / Mother Tongue
English - Fluent / Excellent
Driving Requirements• Own a Car: Any
• Have Driving License: Any
Job Skills• Must be decisive and a self-starter with demonstrated ability to take initiatives and lead implementation till completion.
• Able to demonstrate a clear and concise thought process, which is logical and innovative at the same time.
• Highly adept at looking at all options and evaluating them quickly and efficiently.
• Excellent ability to multi-task, running several projects and work streams at once.
• Excellent Arabic & English spoken and written.
• High level of influencing skills across all areas and self-belief.
• Excellent presentation development & delivery skills, demonstrated ability to interact with Senior Leadership.
• Advanced MS Excel usage.About The Company
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