Sales Manager

Key ResponsibilitiesEnsure his/her individual sales achievement providing an impeccable service to clients
Partner with the store management to achievement of store sales budget
Support all activities to achieve store business objectives, demonstrating an excellent client experience
Perform with high integrity in company compliance with Corporate departments
Responsible for the coordination of FoH and BoH activities according to the guidelines provided by the store management
Be a role model for the Sale Staff
Be an ambassador of the brand (If Key Holder, serves as a role model in client service by making the client experience the priority and consistently achieving monthly sales targets, as well as effectively performing operations functions:
opens and closes the store, register, and back office management procedures.)
Contribute to the sales target achievement selling product and providing an excellent service
Undertake all required tasks (shop floor and BoH) set by the store management team in an effective and timely manner
Coordinate and oversee the activities in the FoH and BoH as requested by the store management in order to meet the qualitative and quantitative results expected by the store. Main duties (depending on the store cluster):

Coordinate the execution of all company initiatives within the store
Support the Sale Staff in achieving the targets and develop both store and individual performance
Organize the execution of the action defined by the store management to implement business action plans, to enhance sales for each product category and client tier segment
Participate in analyzing monthly KPIs and identify strategies to ensure performance standards are met
Participate in the monthly CRM database analysis managed by the store management in order to facilitate and execute the CRM activities
Oversee the shop floor in order to smooth operations and facilitate the collaboration with the BoH team
Share information with the store management about the best and worst sellers, participate in deciding and implementing any improvements in the sale process and/or in the exposition of products
Support cash operations if needed (is trained to use the till)
Assist the store management in preparing schedules and leadership zoning, by analyzing the traffic trends and the peak hours to ensure adequate floor coverage and timely submission of payroll records for all employees
Identify competencies gap and knowledge to develop in the Sale Staff
Propose to the store management the Sale Staff development plans
Coach the Sale Staff in selling competencies, tools and understanding key business metrics
Arrange and/or deliver training sessions for the store Staff to ensure people are fully educated on brand pillars and season strategy by partnering with the appropriate internal departments for product knowledge support
Monitor the quality of the service offered to the clients and the performance level providing feedback on the shop floor
Participate in the monthly coaching sessions conducted by the store management with the Sale Staff to review performance
Ensure store compliance with company policy and procedures
Promote and drive brand image through knowledge of product and ensure visual merchandising standards
Minimize loss by ensuring loss prevention procedures are followed at all times and incidents are reported to store management team
If requested, support, coordinate and oversee:
the stock operations activities and tasks
Accountable for the Mentoring Program responsibility in accordance with the Retail Campus guidelines:

Guarantee the Mentoring Program effective development
Participate in the training and coordination activities proposed at a Country or Regional level
Perform other duties as directed
Requirements5 - 10 years of Luxury Retail Experience
Excellent written and verbal communication skills
Strong leadership experience.
Energetic, enthusiastic, fast-paced, adaptable#