SA - Riyadh
November 15, 2024
Customer Success Services (CSS) is an organization providing tailored mission-critical support services for the full Oracle Product Stack. CSS understands the customer's needs and helps them to increase availability, improve performance, mitigate risk, and save costs.
CSS is looking for Engineers skilled and experienced in Middleware technologies, mainly on SOA-related products and architectures. Engineers should have experience in installation and configuration in highly available environments, patching, administration and monitoring, troubleshooting, and the design of SOA and BPM-based solutions to meet customer requirements.
Selected engineers will be responsible for providing consultancy, working with customers, translating ideas and concepts into implementable, supportable designs, and providing technical solutions aligned with Oracle standards. They will also participate in maintaining and supporting customers' eBusiness Suite applications and Fusion SAAS, either on-site or remotely, implementing and running PaaS solutions such as Oracle Integration Cloud/SOA and integration with Oracle SaaS products. Development, integration, and implementation of application components including front-end development are also required.
Preferred candidates will have experience in Oracle EBS integrations using the SOA suite. Experience with any Oracle Applications is a plus.
These engineers will join the CSS Global SaaS & Apps Delivery team, which centrally delivers proactive and reactive services for any country across the globe.
What we are looking for:
We seek flexible and open-minded experts, able to work with different technologies and address complex architectures in on-premises, cloud, or hybrid environments. We look for engineers who can quickly learn, are willing to work with new and innovative products and solutions, and can interact and collaborate with people in different teams globally to provide the best-tailored solutions to Oracle customers.
CSS offers a professional context where engineers can develop themselves constantly and stay in touch with the most innovative technologies in both on-prem and cloud environments.
CSS Engineers have the mission:
To develop and manage the technical relationship with designated account(s) to maximize the value of CSS to the customer,
To develop and maintain trusted relationships with other Oracle contacts within designated account(s) and relevant third parties,
To act as the technical primary point of contact for Oracle Support, and
To safeguard customer satisfaction and renewal through quality delivery and added value.
What you will do:
Experience in installation and configuration, patching, administration, monitoring, and troubleshooting.
Experience with highly available environments design, configuration, and maintenance, including clustering and load balancing for fusion middleware components.
Experience in the design of SOA, OSB, and BPM-based solutions and architectures that meet customer requirements.
Engage directly in architectural tasks and collaborate with colleagues to implement best practices specific to the projects.
Detect and address performance challenges, security issues, and other technical concerns proactively.
A development background will be considered a plus.
What we need:
SOA and Integration PaaS Services (SOACS, OIC, …)
Oracle Service Bus (OSB/ESB)
B2B
MFT
Business Rules
Experience with BPEL, Mediators, and SOA adapters (SOAP, REST, database, JSON, …); Web Services Manager
Business Process Management Suite (BPM Process Composer; Process Spaces; Workspace)
BAM
JDeveloper, Java
Related Products
WebLogic Server
Coherence
WebTier (Apache, Oracle HTTP Server, Oracle WebCache)
Additional skills (considered a plus):
Oracle WebCenter Portal, Sites and Content.
Oracle Identity & Access Management.
OBIEE, OAS, and ODI.
Our Ideal Candidate:
In addition to the technical capabilities, our ideal candidate is someone who can:
Deliver high-quality technical results to CSS Customers;
Exhibit strong communication, organization, and presentation skills, with excellent problem-solving and analytical skills.
Be a technical team leader and coach team members in relevant skills, recognizing the contributions of others in the team.
Understand customer requirements and design the proper architecture using the most appropriate products, creating a technical plan to integrate them and implement the solution.
Be the main contact for new business opportunities by supporting our presales team, identifying and promoting opportunities for sales of Oracle products and services to support business growth.
Analyze, troubleshoot, and solve customer issues with Oracle products whenever feasible.
Identify required/recommended actions on Customer systems as the main output of service delivery, based on knowledge and experience;
Maintain the Oracle Solution to ensure customer demands are met. Platforms for Oracle solutions are on-premise, cloud, or hybrid running various workloads (application, middleware, database, and infrastructure).
Support solutions around multi-cloud and hybrid cloud setups.
Escalate customer issues to the Technical Account Manager when relevant;
Ensure adherence to internal methodology, tools, and quality standards;
Actively participate in Services development;
Collaborate with other engineers in the team or in other teams to share knowledge and experiences that can benefit CSS Business results.
Learn the latest technologies and assist customers by delivering services using those technologies.
REQUIREMENTS:
University Degree
Excellent communication and technical documentation writing skills
A development background will be valued.
Experience with any Cloud platform will be valued.
Fluent in English (additional languages will also be valued)
Availability to travel and work onsite at customers for no less than 50%
Availability to work 24x7
At least 8 years of experience.
As part of Oracle's employment process, candidates will be required to successfully complete a pre-employment screening process, which will involve identity and employment verification, professional references, education verification, and professional qualifications and memberships (if applicable).
Career Level - IC4
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