Learning and Development Senior Manager

Line of Service
Internal Firm Services
Industry/Sector
Not Applicable
Specialism
IFS - Human Capital (HC)
Management Level
Senior Manager
& Summary
Firm Overview:
At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We're a network of firms in 152 countries with more than 328,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.
Established in the region for over 40 years, PwC Middle East employs over 10,000 people across 12 countries: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Qatar, Saudi Arabia, Palestine and the United Arab Emirates. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market, and beyond.
Job Summary:
As an L&D Senior Manager, you will work with a team of problem solvers, helping solve complex business issues from strategy to execution. You will be responsible for leading our organization's efforts in training, development, and talent management. You will collaborate closely with senior leadership and HR teams to design and implement strategic learning initiatives that align with our business objectives and foster a culture of continuous learning and development.
Roles and Responsibilities:
Strategy and Planning:

Develop and implement the overall L&D strategy aligned with organizational goals and future needs.
Identify training and development needs through job analysis, performance appraisal systems, and regular consultation with business leaders.

Program Development:

Design and ensure delivery of leadership development programs, soft skills workshops, and other learning interventions.
Utilize various learning methodologies and technologies to enhance learning effectiveness and engagement.
Manage the creation and deployment of e-learning courses, workshops, and other training materials.

Performance Management:

Oversee the performance management process related to training and development activities.
Measure and evaluate the effectiveness of L&D programs using metrics and feedback mechanisms.

Team Leadership:

Lead and mentor a team of L&D professionals, providing guidance and support in their development and performance.
Foster a collaborative and innovative team environment.

Stakeholder Engagement:

Partner with senior management to understand business goals and translate them into L&D initiatives.
Build strong relationships with function leads and heads of lines of service and key stakeholders to ensure alignment of L&D efforts with business needs.

Budget Management:

Manage the L&D budget effectively, ensuring resources are allocated wisely and expenditures are within budgetary limits.

Required Competencies:

Excellent communication, presentation, and interpersonal skills.
Ability to lead, motivate, and develop a high-performing team.
Ability to collaborate with stakeholders at all levels and across functions.
Ability to manage multiple projects and priorities in a fast-paced environment.
Ability to think strategically, creatively, and analytically.
Inclination towards innovation and incorporating best practices and emerging technology to maximize efficiency.

Required Skills:

Strategic Planning:

Capability to develop and implement a comprehensive L&D strategy that supports organizational objectives.
Understanding of industry trends and best practices in learning and development.
Capacity to anticipate future learning needs and proactively plan for them.

Instructional Design and Development:

Proficiency in designing and delivering effective learning programs using adult learning principles and instructional design methodologies.
Ability to leverage technology and innovative learning solutions to enhance training effectiveness and engagement.
Experience in creating diverse learning modalities (e.g., e-learning, workshops, simulations) tailored to different learner needs.

Stakeholder Engagement and Relationship Management:

Strong interpersonal and communication skills to build relationships with senior management, department heads, and key stakeholders.
Capacity to influence and negotiate effectively to gain buy-in for L&D initiatives and secure necessary resources.
Collaboration skills to work cross-functionally and align L&D efforts with broader organizational strategies.

Change Management and Adaptability:

Ability to lead and support organizational change through effective communication, training, and support mechanisms.
Flexibility and resilience to adapt learning strategies in response to evolving business needs and market conditions.

Financial Acumen and Budget Management:

Competence in managing an L&D budget, including resource allocation, cost control, and financial reporting.
Understanding of cost-benefit analysis and the ability to justify investments in learning initiatives.

Learning Culture Development:

Commitment to fostering a culture of continuous learning and development within the organization.
Ability to promote learning as a strategic advantage and enhance employee engagement and retention through L&D programs.

Ethical and Professional Conduct:

Commitment to upholding ethical standards in all aspects of L&D management and operations.
Compliance with relevant regulations and industry standards pertaining to training and development.

Innovation and Technology:

Ability to leverage Generative AI tools and other emerging technologies (such as virtual reality, augmented reality, gamification, etc.) to innovate and enhance learning experiences.
Knowledge of best practices in utilizing AI and technology to scale learning initiatives, improve learning outcomes, and increase learner engagement.
Skill in evaluating and selecting appropriate technologies/tools based on organizational needs, learner preferences, and technological advancements.

Required Language Skills:

Proficiency in the English language.
Professional Working Proficiency in Arabic is an added advantage.

Minimum Education and Qualification(s):

Bachelor's degree in Human Resources, Organizational Psychology, Business Administration, or a related field.
Master's degree in similar fields preferred.

Required Years of Experience:

At least 10 years of experience in learning and development, with at least 5-6 years of leadership experience.
Experience working in the Big4, professional services or consulting firms is an advantage.
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