Laundry Supervisor

Kimpton Hotels & Restaurants is the original boutique hotel company, which pioneered the concept of unique, distinctive, design-forward hotels in San Francisco, California before expanding worldwide. Anchored in one-of-a-kind experiences, Kimpton spaces and experiences centre on our guests, offering inspiring design that evokes curiosity to forward-thinking flavours that feed the soul. Every detail is thoughtfully curated and artfully delivered, so that guest experiences remain meaningful, unscripted, and ridiculously personal.
Our mission is to be the best-loved hotel and restaurant company through the common belief that heartfelt connections make people's lives better. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create 'ridiculously personal' experiences for each other and our guests.
We're looking for passionate, high-spirited individuals to join the pre-opening team at Kimpton Riyadh, the very first Kimpton hotel in the Middle East. The ideal Kimpton team member has an inclusive spirit who embraces individuality and can cultivate a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional.
Our hotel is only as good as the people it employs, so if you're passionate, focused, and driven, live for making every guest's experience 'ridiculously personal' and creating unforgettable moments, then we invite you to join the Kimpton tribe.
About Kimpton Riyadh
Located in King Abdullah Financial District, which is set in the heart of the Saudi capital, 22 kilometers away from the airport, Kimpton Riyadh is the first Kimpton in the Middle East, bringing the brand's playful energy, infectious personality, and unique design style to this LEED certified landmark development home to 1.6 million square meters of state-of-the-art office space, world-class venues, and iconic luxury residences. The hotel welcomes guests to experience its 212 guest rooms and suites and to enjoy its unique dining options.
A Laundry Supervisor plays a crucial role in managing the laundry operations to ensure high-quality service for guests. Here are the typical day-to-day activities for this position:
Day-to-Day Activities of a Laundry Supervisor

Supervising Laundry Staff:
Leading and mentoring the laundry team to ensure efficient and effective operations.
Conducting training sessions on laundry procedures, safety protocols, and equipment operation.

Managing Laundry Operations:
Overseeing the washing, drying, and ironing of linens, towels, and uniforms.
Ensuring that all laundry items meet the hotel's cleanliness and quality standards.

Inventory Management:
Monitoring and maintaining inventory levels of cleaning supplies, linens, and uniforms.
Conducting regular inventory checks and ordering supplies as needed.

Quality Control:
Inspecting laundered items for damage or stains and ensuring they are properly cleaned and presented.
Implementing measures to minimize wastage and improve efficiency.

Equipment Maintenance:
Ensuring that all laundry equipment is in good working condition.
Coordinating with the maintenance team for repairs and preventive maintenance.

Handling Guest Requests and Complaints:
Addressing guest inquiries and complaints related to laundry services promptly and professionally.
Ensuring that special requests, such as express laundry services, are fulfilled.

Administrative Tasks:
Maintaining accurate records of laundry activities, including usage of supplies and equipment maintenance.
Preparing reports on laundry operations and expenses for management review.

Ensuring Compliance with Health and Safety Standards:
Implementing and maintaining health and safety standards within the laundry department.
Conducting regular safety training sessions for the laundry staff.

Skills and Qualities Needed

Ability to lead and motivate a team to achieve high standards of cleanliness and efficiency.
Attention to Detail: Ensuring that all laundry items are impeccably clean and well-presented.
Organizational Skills: Managing multiple tasks and maintaining detailed records efficiently.
Communication Skills: Communicating effectively with staff, guests, and other departments.
Problem-Solving Skills: Addressing and resolving issues promptly and effectively.

What we need from you
Ideally, you'll have some or all of the following competencies and experience we're looking for:

Bachelor's degree, higher education qualification, or equivalent in Hotel Administration / Business Administration.
Two to three years' prior tenure in a similar role.
International luxury hotel chain background.
English fluency is required.
Arabic fluency is preferred.

Teamwork and Flexibility
In addition to the tasks outlined above, all team members are expected to demonstrate flexibility and a collaborative spirit. This may involve taking on additional responsibilities as needed, especially during periods of high occupancy or in emergency situations. Your willingness to assist colleagues and contribute to the overall success of the hotel is essential in maintaining our high standards of service and guest satisfaction.
What we offer
We'll reward all your hard work with a competitive salary and benefits.
Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit *** to find out more about us.
So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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