Key Account Manager KAM PIF & ARAMCO

Location: Riyadh, Saudi Arabia
In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.
We have been present in Saudi Arabia for 40 years and with over 600 employees to date, we are growing rapidly. Together we are delivering our signalling, control and train protection systems for the North -South Railway (NSR), the longest system of it's kind in the world. Together we are key suppliers of In-flight entertainment and connectivity systems as well as air traffic management solutions in Saudi. We are making Saudi Arabia a safer place by securing the country's critical infrastructure and e-security solutions that secure the country's electronic payment systems. Thales has been selected to supply major electronic systems for air defence and the Group also supplied communication and optronic systems for the Army, the Saudi Arabia National Guards and the Air Force.

Job Objective
Director Civil Accounts KSA is to lead the identification, qualification and booking of "Civil Business" opportunities in the Middle East Region,supporting the respective "Key Account civil teams". For sake of clarity, "Civil Business" means Aerospace, Space and Security Business, essentially.
The Key Account Manager reports to the Director Civil Accounts KSA
The Key Account Manager will drive the specific Account Plan in order to define the account strategy and align the plan with the customer expectation and the internal stakeholders by:

Understanding the customer's stakes, expectations and vision and how Thales offers can support the customer's business.
Monitoring the performance of Thales' competitors with the customer.
Identifying and defining Strategic Initiatives, in collaboration with the customer, to generate growth beyond business as usual and contributing to build and strengthen a customer relationship based on partnership.
Working closely with Account Marketing for support on actions plans (growth opportunities, engagement plan, must-wins, market segment content).

The Key Account Manager will orchestrate and network with internal and external stakeholders by:

Sharing general interest information on the customer (i.e. customer strategy and structure, customer needs, budgets) and represent the Customer internally.
Orchestrating, aligning and managing the account team (on subjects such as tendering, project execution, technology portfolio, customer satisfaction…) and supporting the sales teams in all actions required to close OI.
Validate and promote at executive level the Account Plan and facilitating the execution of the related action plan with countries and GBUs involved.
Driving the account team and account steering committee of customer satisfaction issues and supporting the development of customer satisfaction measuring in the account.

In close coordination with the account team The Key Account Manager act as 'One face to the customer'/Senior Management on behalf of Thales Group, without overstepping the role of the Country KAMs by:

Maximizing customer satisfaction facing executive level of the customers and partners organisationin while supporting the Civil Accounts teams.
Setting actions together with the customer to develop trust and loyalty between both organizations.
Developing Group OI in the short and medium term by managing Customer intimacy.
Driving and securing strategic initiatives as defined in the Account Plan.

The Key Account Manager should integrate, together with other GBU/BLs, notably DIS, synergies in all offers (where applicable).
ROLES & RESPONSIBILITIES
DECISIONS OWNED / KEY DELIVERABLES

Engage all actions required to execute the Account plan
Define Customer governance, as part of the Account Plan ('who meets who and when')
Deliver an aligned and reviewed Account Plan (at least twice a year)
Perform the Opportunity presentations ('Gate 0: Early Opportunity Review')
Deliver Order Intake forecast
Represent always Thales Group interest in front of Civil Key Accounts or Segment Accounts.

KEY INTERACTIONS (as required, a contact plan may be required which should always give priority to Country Account Management Teams)

The Account Team: BL Sales Manager, Project Teams, Capture teams, Service teams, Account Marketing
Local Head of Account management
Heads of GBUs, GBU VP Sales, BL Sales director
Account Executive Sponsor
Segment Marketing
Digital
Communications

Any other member of the Thales organization and leadership as required (Finance, Legal, Quality, Program, Bid…)
WORK EXPERIENCE REQUIREMENTS

10+ years' experience in strategic account management
Proven experience in customer management and engagement
Track record of leading diverse and senior blended teams of various backgrounds
Knowledge of KSA business and political challenges and opportunities is a must
Proven background in the Aerospace, Space, or Security industry
Commercial and Project Knowledge skills to manage Project delivery issues and develop strategies on new business

Experience in either of the following domains; Aeronautics, Transportation, Cyberspace, Airline Inflight Entertainment systems or relevant market verticals
QUALIFICATION, CERTIFICATION & EDUCATIONAL REQUIREMENTS

MBA, BSc/BA in business administration

Engineering background is desired
PREFERRED SKILLS
Languages:

Fluent English

Knowledge of Arabic and French is desirable

Technical Skills: Experience from related technical positions

Extensive exposure to the customer industry
Capable of driving results across virtual teams and able to represent Thales Group as a whole
Organisational skills, ability in problem solving and negotiation
Ability to drive and define priorities

Soft Skills: Soft skills in accordance with Thales Leadership Model

Entrepreneur mindset with a true sense of initiative, curiosity and autonomy
Acts naturally as a team builder and is a good communicator
Ability to convince, persuade and negotiate, both internally & externally
Communication, cross cultural and interpersonal skills

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!
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