Support Services Manager

At Air Products, our purpose is to bring people together to reimagine what's possible, collaborate and innovate solutions to the world's most significant energy and environmental sustainability challenges.
Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world.Reimagine What's PossiblePurposeThe Support Service Manager strategizes to improve customer service, productivity, quality, and efficiency of the JIGPC operations and logistics in the support services department.
Evaluates past performance data mostly related to JIGPC personnel transportation management to forecast business needs and areas for optimization and cost reduction.Nature & ScopeThis role creates specific objectives for demand planning, logistics and transportation management of the JIGPC personnel and accommodation of approximately 400 personnel and fleet of approximately 250 vehicles.
Current department is around 40 JIGPC staff.PRINCIPAL ACCOUNTABILITIESOversee the review of and updates to support service practices in accordance with "Best-in-Class", new or changing environmental policies, standards, regulations, or laws.Define and ensure team delivery against key performance metrics for measurement, comparison, or evaluation of support service factors.Responsible for providing leadership to the team and ensuring that the team has the talent, resources, and readiness to meet short and long-term organizational goals as well as ensuring maximum productivity and performance in the space of logistics and operation.
Build a strong multi-locational team atmosphere and foster collaboration across the organization.
Ensure teams are working cross-functionally to meet JIGPC goals.
Hire, train and develop teams, ensuring that each employee has a clear and thorough understanding of their role and responsibilities.
Mentor, guide, and coach direct reports to expand their capabilities and performance.
Provide ongoing performance feedback.
Identify and take appropriate action for non-performance.
Utilize the company's individual development plan program, encourage, support and advocate for employee's growth within the team and across the organization.
Actively participate in and lead by example through all change management initiatives.
Effectively manage a multi-locational team under fast-paced and constantly changing circumstances.
Proactively recruit, screen, and select candidates for current and future resource requirements.
Ensure each employee has a clear and thorough understanding of their role and responsibilities.
Collaborate with human resources to keep job descriptions current for each position.
Effectively orient new hires to roles and responsibilities, ensuring a positive and productive experience.
Ensure department structure and budgeted hiring plans are appropriate for performance and productivity levels required.
Utilize the company's performance management program as designed to align individual performance to overall performance objectives.
Meet all completion requirements at a high-quality level.
Ensure all JIGPC communication is disseminated to the team in a positive and timely manner.
Administer all internal policies and procedures in accordance with company, human resources, budgetary, and finance guidelines.
Ensure accuracy of staff data records.
Follows all policies and procedures of the company.
Works cooperatively with all departments, maintaining a positive work atmosphere by acting and communicating in a manner that promotes cooperation with co-workers, supervisors, and managers.
Maintain individual skills, keeping up to date with latest best practices, trends, concepts, and regulations in the specific job area.
Manage time effectively, meet personal goals and work effectively with other members of the team to meet JIGPC goals.
Follows all safety guidelines and policies.
Makes supervisor/manager immediately aware of any observed safety issue.MINIMUM REQUIREMENTS AND QUALIFICATIONSEducation:
Bachelor's degree in economics, business administration, statistics, logistics, operations or management is required.Experience:
a minimum of 15 years of experience in operations and logistics.
Supervisory experience:
a minimum of 10 years of experience in a management role, leading and directing teams in a high-energy environment.Knowledge:
Logistics and Distribution:
In-depth knowledge of logistics operations including transportation management.Data Analysis and Reporting:
Proficiency in analyzing data to drive decision-making and performance improvements.
Ability to utilize data visualization tools and generate insightful reports for stakeholders.Customer Focus:
Understanding of customer requirements and expectations, and how support service decisions impact customer satisfaction and service levels.
Ability to align support service strategies with customer needs and market demands.Leadership and Team Management:
Expertise in leading and developing high-performing teams.
Skills in fostering a collaborative work environment and managing cross-functional teams to achieve common goals.Industry-Specific Knowledge:
Understanding of the specific industry in which the company operates (e.g., oil and gas), including industry trends, challenges, and best practices.WORKING CONDITIONSThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.DISCLAIMERThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.We are the world's largest hydrogen producer with over 80 years of industrial gas experience.
We are hydrogen and industrial gas experts delivering safe, end-to-end solutions, investing in real, clean energy projects at scale, and driving the industry forward to generate a cleaner future.At Air Products, we work in an environment where we put safety first, diversity is essential, inclusion is our culture, and each person knows they belong and matter.
To learn more, visit About Air Products.
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