Major Objectives of the Job:
Reservations & Ticketing:
Monitor all corporate bookings, receive and action all reservations from corporate and walk-in passengers. Pre & post-flight checks (queues) / seat / meal request.
Handle ticketing requests such as validation, revalidation, re-issue, transmission of PTA, and issuing of PTA received from corporate & walk-in passengers.
Fares & Tariffs:
Ensure accurate fare quotes and report any discrepancies with respective GDS / airlines. Follow fares and taxes, ensuring coordination with concerned departments such as Meet & Assist or Forex.
Assist other travel consultants with ticketing & accounting procedures, including methods of minimizing debit advices.
Reporting of Accounts:
Ensure all documents, cash / exchange vouchers, tickets reissued, and other coupons are reported timely.
Liaise with the accounts department regarding refund authorities and reissue authority.
Other Objectives:
Maintain regular interaction with all agents, with additional care toward major business generators.
Attend to telephone calls immediately; if preoccupied, advise callers that you will get back and ensure that is done.
Promote all airline-related products such as Frequent Flyer Programs to passengers and corporate houses.
Maintain maximum retention using corporate deals with codes wherever applicable. Ensure updated information on all product knowledge regularly.
Attend to complaints and suggestions, liaising with respective departments such as Quality and Sales.
Responsible for maintaining agency & brand image.
Telesales and coordinate all client requirements with respect to airline & service provider, sales, and operations.
Ensure service excellence to win customer satisfaction & brand loyalty.
Liaise with sales and agents for corporate business leads, corporate deals, and corporate joint promotions.
Ensure optimum utilization of all available resources. Office discipline and adherence to company policies, procedures, integrity, and work ethics must be maintained at all times.
Skills:
Graduate in Tourism or equivalent discipline.
Minimum 3 years of trade experience, IATA/UFTAA.
Candidates should have customer care, time management, crisis-solving skills, and administrative skills.
Only Saudi nationals with relevant experience should apply for this position.#
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