Job purpose:
To ensure that customer satisfaction is maintained at the highest level by providing high quality and pro-active service in the clients' reception area. To ensure effective communication with client, peers, building tenants and management at all times.
Role Summary:
Greet all visitors courteously, ensure security clearance is checked.
Give out identification badges and information on site safety and emergency procedures.
Enter visitor's details using electronic booking system.
Provide prompt, efficient, and polite response to both visitor's and internal customers either face to face, via telephone or email communication.
Notify hosts of visitor's arrival and where guests are not collected make follow up calls.
Co-ordinate all meeting room bookings using the resource database.
Ensure hospitality requests are forwarded to the FM team within the set guidelines.
Actively assist in the compliance of the Reception SLA's.
Co-ordinate all AV equipment bookings on site using electronic booking system.
Ensure that Reception image is kept up to standard and in line with the CSC Standards document.
Organise photo id badges users and send to vetting office.
Communicate any FM issues to the building users via email.
Carry out any adhoc duties as directed by the site FM.
Assist with admin and FM duties as directed by the site FM.
Ensure that all calls are answered in accordance with the associated call handling procedure for the CSC account.
Experience Required:
Experience of similar reception environment, commitment to team culture and approach to service delivery, and be able to deal with staff at all levels; flexible and willing approach to work.
Good IT skills including Word, Excel, Power Point and Office Outlook.
Able to organise and prioritise own workload to ensure high level image is maintained in reception.
Smart presentable image and excellent communication skills.
Position is Full Time.
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