Learning & Development Manager

Company DescriptionSofitel Al Khobar The CornicheFrench luxury and local cuisine in the world's most exciting city.The magnificent 5-star Sofitel Al Khobar the Corniche hotel is a triumph of contemporary architecture.
Luxury is the key word for this hotel located in the heart of the vibrant city of Al-Khobar with its thriving business district and convention centre.
By joining Sofitel, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.Discover the life that awaits you at Accor, visit***/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Reporting to the Talent and Culture Manager, responsibilities and essential job functions include but are not limited to the following:
Support the Talent & Culture Manager in managing the Talent & Culture operation, including the functional areas of Recruitment, Benefits, Activities/Communications, and Administration thus ensuring the Talent & Culture department delivers a high standard of service for both our internal guests and external clients.
Assist the Talent & Culture Manager in developing and coordinating Talent & Culture programs within the Hotel in accordance with Company Talent & Culture policies, practices, and procedures in response to, and anticipation of, our external environment and competitors.
Act as an internal consultant to provide expert coaching and direction on Talent & Culture policy, programs, and employment standards.
Counsel and coach all colleagues on job-related issues, career development, and performance management.
Support, uphold, and guide the hotel philosophies concerning hiring, employee relations, supervision, and disciplinary action to result in consistent application of policies and procedures.
Be a role model within the hotel and demonstrate professional leadership skills that are fully aligned and in support of our culture.
Coordinate the annual hourly and salary compensation reviews.
Manage Talent & Culture projects together with the Talent & Culture Manager as required.
Champion training and development at all levels for the property.
Ensure all Fairmont Hotels and Resorts/ Accor Hotel's standards are implemented and adhered to.
Conduct training needs analysis on a six-monthly basis to ensure all our constituents' training and development needs are met, in conjunction with the training committee.
Ensure each new Heartist attends the mandatory induction program.
Maintain up-to-date Individual Training Plans for each position in the hotel.
Oversee Hotel Training committee and Departmental Trainers.
Develop and distribute training and development schedule each quarter and produce a monthly calendar.
Coach Heartists at all levels regarding training and educational opportunities.
Assist in the implementation of new corporate initiated programs as directed.
Responsible for Hotel Educational Assistance Policy administration, communication, and produce usage reports accordingly.
Promote Accor Hotel's learning capabilities.
Champion the Heartist Recognition Committee and Recognition program in conjunction with the T&C Coordinator/Administrator.
Support the Charity Committee and all Corporate Social Investment Projects.
Participate and assist in the facilitation of other programs and committees as directed by the Talent & Culture Manager.
Create and implement new Talent & Culture programs as needed.
Coordinate and Update the EES Action Plan for the Talent & Culture Department, other Departments, and the Hotel with respect to their developmental requirements.
Support the Talent & Culture Coordinator/Administrator with coordinating the monthly Coffee Date Program with the General Manager.
Support the Talent & Culture Coordinator/Administrator with overseeing the operation, maintenance, and hygiene of the staff change rooms and staff cafeteria.
Health and Safety
Ensure a strong health and safety culture, directing and overseeing workplace safety programs to regulation compliance, employee awareness, and an accident-free workplace guided by South African Labour Law.
A member of the Hotel's Sustainability Program.
Talent Acquisition and Talent Management
Together with Leaders, identify employees for development, make recommendations, and monitor progress.
Develop employees to maximize their potential and prepare them for future promotional opportunities (Mentoring Programme).
Oversee the placement of all Hotel School Students at the Hotel and be the liaison for the School and the Hotel.
Training and Development
Direct, coordinate, and implement hotel and employee training programs to promote exceptional guest service experiences.
Utilize motivational techniques to develop and implement service skills and standards.
Assist leaders in addressing departmental training needs and developing departmental training plans.
Together with Leaders and the Talent & Culture Manager, identify employees for development and thereafter recommend and develop individual development plans.
Ensure that the required training programs are conducted and keep accurate records regarding attendance.
Improve the standards of service and leadership skills by the effective use of training as a strategy.
Prepare Hotel's Mandatory Grant Applications i.e.
Work Skills Plan and Annual Training Report for Cathsseta.
Actively apply for Mandatory Grants from Cathsseta to facilitate Learnership Programs and/or Skills Programmes at the Hotel.
Oversee Onboarding Program and Succession Planning for all Positions throughout all Departments.
Qualifications
Bachelor's degree in Human Resources, Learning & Development, or a related field.
Proficiency in English (verbal and written), a second language is an asset.
Excellent communication and interpersonal skills.
Previous Hospitality experience preferred.
Ability to work collaboratively in a fast-paced, dynamic environment.#