Sou uma empresa:
The Independente Hostel & SuitesReporta a:
Direção de Operações Resumo do Cargo:
Supervisiona as operações da receção, incluindo os departamentos de reservas, concierge e atendimento ao cliente, garantindo uma experiência de hospitalidade de excelência para todos os hóspedes, desde a chegada até à partida.
Este cargo é fundamental para assegurar padrões elevados de eficiência e satisfação dos hóspedes.
Principais Responsabilidades:
Supervisiona e lidera a equipa de receção, que inclui agentes de Frontoffice, bagageiros e concierge, garantindo o cumprimento das políticas e procedimentos do hotel.
Assegura uma receção acolhedora e profissional para todos os hóspedes, lidando com questões, reclamações e pedidos.
Monitoriza a satisfação dos hóspedes e responde a avaliações e feedback.
Supervisiona o check-in e check-out com eficiência e precisão, gere as reservas para maximizar a ocupação e optimizar as tarifas.
Atua como Duty Manager durante os turnos, assumindo a supervisão geral das operações e sendo o contacto principal para resolver imprevistos e emergências.
Monitoriza e gere o orçamento do Frontoffice, controla despesas e identifica oportunidades de redução de custos.
Supervisiona transações financeiras, garantindo precisão e segurança.
Prepara relatórios sobre o desempenho do Frontoffice, analisando dados para implementar melhorias contínuas.
Garante a conformidade do Frontoffice com todas as regulamentações e políticas internas, implementando procedimentos de segurança para proteger hóspedes e colaboradores.
Competências:
Comunicação eficaz e excelente atendimento ao cliente.
Capacidade de liderança e gestão de equipas.
Habilidade para resolver problemas e tomar decisões.
Conhecimento em sistemas de gestão hoteleira (PMS).
Proficiência em inglês; conhecimento adicional de outros idiomas é uma mais-valia.
Competências Desejadas:
Capacidade de trabalhar sob pressão e com horários flexíveis.
Organização e atenção ao detalhe.
Foco em resultados e melhoria contínua.
Paixão pelo serviço ao cliente e hospitalidade.
Requisitos :
Formação:
Licenciatura em Hotelaria, Turismo ou área relacionada.
Experiência:
3 a 5 anos de experiência em funções semelhantes na área de hospitalidade.
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